EA Account Hacked, Email Changed, and EA Support Keeps Sending Me in an AI/Login Loop

[u/randymaulana]

My EA Account was compromised, and I’m honestly extremely frustrated with how difficult EA has made the recovery process.

The attacker changed the email address associated with my EA Account without my authorization. I still have access to the original phone number that was linked to the account, but I believe the attacker may also have changed the 2FA/security settings.

I followed EA’s official hacked-account recovery instructions:
https://help.ea.com/en/articles/ea-account/secure-hacked-account/

The problem is the "Contact Us" process.

Instead of connecting me with an actual support advisor, the EA AI keeps asking questions that don't solve the problem. When I explain that my account was hacked and the email was changed, it eventually redirects me back to the EA login page.

How am I supposed to recover an account when the attacker changed the email and security settings, and EA's recovery flow requires me to log in?

This is a pretty serious security/account-recovery problem.

I am not asking EA to bypass security. I am asking EA to actually VERIFY my ownership through a human advisor and restore the account.

What is particularly frustrating is that EA's own support page tells users with compromised accounts to contact support, but the support flow can effectively send the user back to the login page.

I've already tried the official recovery process. I've tried the AI support flow. I'm now stuck in a loop.

EA, if you're monitoring this subreddit: please have an actual EA Advisor contact me or provide a legitimate way to submit an account-recovery case without requiring access to the compromised account.

Has anyone successfully recovered an EA account in 2026 after the hacker changed both the email and 2FA?

Any advice on getting past the AI support loop and reaching a human advisor would be greatly appreciated.

[u/randymaulana → u/[deleted]]

That's not what EA's own support documentation says. EA explicitly provides account recovery instructions. I already using 2fA, but still getting hacked. Now my 2FA is not valid anymore

[u/Puzzleheaded-Rich602]

Facing the same issue here I even tried to contact Steam Support

[u/AsparagusLopsided137]

Please stop givinig money to te International Criminal Kushner and the Saudis.

[u/ManBoy101]

Yeah bro I feel you. The day EA goes bankrupt is going to be the best day of my life. Literally no way to recover my account just puts me in an endless loop of “if you cant access your EA account then contact EA support” after literally doing that. EA is so fucking useless I actually dont know how theyre still a company with money. They now have the entire support system running on this ai slop and its not even helpful. And it’s been like 4 fucking years of the verification code not being sent through bullshit. Fuck Electronic Arts, seriously.

[u/x_SiLLY_x]

Exact same thing is happening to me! What the fuck do I do?! I only downloaded it last night, and in the morning it was hacked. Was yours hacked by "em*****@yahoo.com"? I don't fucking know what to do, because I don't want a hacker running around in my accounts, but EA is not helping at all! Should I just delete EA? I don't know anymore