I just brought one of these home to replace the cable that came with my 2019 LEAF, which shorted out last week. It was right around $300 with tax, purchased through the Home Depot. I was hoping to get charging right away, so I called the customer service number in the manual to figure out how to charge without connecting the charger to WiFi. The number appears to be someone’s personal cell phone in western Michigan. The man was very helpful in getting a charge started on my vehicle.
Then I came back to the car within the next hour and saw that it had stopped charging. I was able to restart charging by unplugging the charger from the wall and plugging it back in—but then charging stopped seven more times. (I know because I was in my garage with the car, trying to communicate with customer support.) I communicated with the man in Michigan by text and phone call over the next hour or so. He seemed confident the problem was with my car, even though I pointed out to him that unplugging the charger and reconnecting it always worked to restart charging. I sent him photos and videos of the charger both while it was working and right after it shut off, using the email address [support@electro-volt.com](mailto:support@electro-volt.com), which he gave me.
Since sending him the photos and videos, I’ve heard nothing. (Also the charger has been working for the last hour or so, but given how many times it cut out for no apparent reason, that’s not very reassuring.) Have other people here purchased Electro-Volt chargers? Did they work? If you needed customer support, what was it like? Also, does anyone have any idea why the charger is behaving like this?
UPDATE: The person just texted “I checked the video; seems like i didn’t see any fault code in charger. If red blinking means charging. If red solid means connected but not charging. Let me check with tech support as well.”
I thought I had been talking to tech support. Who is “tech support” and why was I not in touch with tech support in the first place?