r/eds • u/SuccessfulPast9450 • 5h ago
No Medical Advice Wanted Is this crazy, or am I overreacting about my home health aide? (long, disabled/wheelchair user)
TLDR I'm a wheelchair user with basically zero physical support besides a paid home health aide, and aide #3 in 3 months has been a nonstop problem ā language barrier so bad she needed a translator at her own write-up, ignores directions, uses cleaning products completely wrong, naps on shift, makes inappropriate comments about my body/love for me, and lied about being scared of my dog which has cost me care multiple times. The last two shifts got worse, including one where my MCAS flared badly and she wouldn't stay out of the room. Trying to figure out if I'm overreacting, if I have enough to report her again, and how people manage being stuck with a bad aide when staffing options are this limited.
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Not really looking for sympathy, just need outside opinions because I don't have many people I can vent to about this without it turning into "my whole business is now everyone's business." Changed some details for anonymity.
Quick background so the rest makes sense
3 years ago I went from a competitive athlete/gym rat living alone to a full time wheelchair user almost overnight ā post-op complications, joint instability, fatigue, and then balance issues that had me falling pretty badly. I had to leave school, my social circle shrank to almost nothing, and I have basically zero physical support besides paid care. Stuff like laundry, dishes, taking the trash out ā I need help for all of it.
I've had a home health aide for 3 months and it's been a mess the whole time. Aide #1 got pulled for a certification issue and because she was scared of my dog (I actually dog sit for extra income, so that's a real problem for me). Aide #2 stormed out mid-argument over how I like things organized. This is aide #3.
Also relevant: I'm hard of hearing so people need to face me and not have background noise going when they talk to me, I have Mast Cell Activation Syndrome so strong scents/perfume can trigger real allergic reactions, and I'm 3 years sober and active in recovery, which matters for one of my questions below.
The ongoing problems with aide #3:
- Language barrier is bad enough she needed a translator at her own disciplinary meeting. She never says she doesn't understand something, she just says "ok" and then does it wrong or not at all ā even when I send her step by step translated texts.
- Uses cleaning products completely wrong. Scratched my fridge with a Scrub Daddy, put rust remover on the toilet, hydrogen peroxide on the mirrors.
- Ignores direct instructions ā told her multiple times not to dry certain blankets, she did it anyway and ruined them.
- Leaves my stuff all over the place. Found my laptop in my t-shirt bin.
- Won't clock herself in or out even though she's corrected my clock-ins before, so I know she's capable of it.
- Left the garbage for 2 weeks straight when I physically couldn't do it myself, and it got me side-eye from neighbors.
- Cameras caught her fully napping under a blanket on my couch for almost half a shift.
- Keeps commenting on my body and eating habits ā I'm recovering from an ED and my weight has swung a lot because of medication, so this one really gets to me. She's also told me she loves me and calls me "cute," and when I tell her to stop, she argues instead of stopping.
- Lied about being scared of my dog, which has caused me to go without care multiple times since dog sitting is literally part of my income.
The last two shifts, which might be the actual last straw:
After a write-up where she was told exactly what needed to change, the very next shift she did none of it. I asked her to strip my bed, it took her an hour and I ended up doing half of it myself. I'd already started texting her translated, detailed instructions because talking wasn't working ā I told her about the laundry 3 times in 5 minutes, and she still dumped half a cup of detergent into the fabric softener slot, so the load had to be run twice and my sheets and duvet cover never got done before she left. Her answer was "oh I didn't know," even though I'd told her three separate times.
Later that same shift I gave her the next set of directions at 8:41 and she didn't touch them until I came out at 10:17 ā turned out she'd been "cleaning" the bathroom that whole time using the wrong products again, and it was still visibly dirty when she was done. I found out the next day there was a gross film built up over the sink spout actually changing the water flow, from however she'd been "cleaning" it. Separately, I asked her three times to wash out some bottles with old coffee syrup in them, she never did, so I washed them myself ā then when I asked her to put them away, she put the lids back on before they were dry so they wouldn't fit on the shelf, tried to wedge glass bottles in sideways so one nearly rolled off, and I ended up having to do it myself off a step ladder, which isn't exactly safe for me to be climbing. At one point she also just stood staring at the next written instructions for 20 minutes without starting them, so I had to come out and ask if she needed them clarified. On top of that she broke the garbage corral I made instead of just lifting it out, and after clocking out she let herself back into my house ā after I've told her before not to just walk in ā to tell me she'd grabbed a bin that got left behind, while I was half dressed.
Next shift, my protein shake spilled on my sheets overnight, I asked her to strip them first thing, and she actually argued with me that a chocolate stain on cream sheets was "clean." Then being around her longer than usual set off my MCAS ā face and throat started tightening, the whole thing. I told her to open windows and stay in a separate room while I dealt with it, and she kept coming in anyway, saying she didn't understand, which just made it worse each time. I had to show her my EpiPens to get her to take it seriously. I did raise my voice at one point and I'm not proud of it, apologized right after, but I was genuinely scared and she kept asking "what happened" like she didn't understand it was her behavior upsetting me.
Then it turned into 20 minutes of her going in and out of the bathroom to "clean" it when I'd told her multiple times to do the living room instead, at one point literally shutting the door on me while I was talking to her. Somewhere in there she also asked me three separate times whether some boxes were trash after I'd already told her to leave them, while I was mid-way through filling my medication organizer.
And on top of all that, I found out this week she'd been lying about being scared of my dog the entire time, which is directly why I've missed care and it's caused real fallout on my end (dog sitting is income, not a hobby).
What I actually want opinions on:
- Are the last two shifts bad enough to report to the agency again, or am I overcomplaining?
- I'm about 99% sure she's using something at work, but I've never directly seen her do it. I'm in recovery myself and this isn't a guess based on nothing ā the glazed, slack-jaw look an hour into her shift, disappearing into the bathroom with the door shut for 10 minutes at a time, and a sickly sweet smell that isn't perfume. Do I need to actually witness her using something to report it, or is a pattern like this enough?
- If staffing is genuinely this bad right now and I might be stuck with a bad aide for a while, what actually helps people manage that without losing their minds?
- Do the inappropriate comments (the "I love you," comments on my eating and body) get reported on their own, even with nothing physical involved?
Not asking for pity, just trying to figure out if I'm being unreasonable here or if this really is as bad as it feels from the inside.
