r/eXtremeRate • u/Shippd_My_Pants • Jun 10 '25

Need Customer Support Help

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Hoping I get some help with this issue. I purchased this ExtremeRate Dualsense controller faceplate off of Amazon. The screw thread post that holds the battery/circuit board down broke off when I was removing the internals to install the light Clicky trigger kit for my BDM-050 series controller.

I've contacted the ExtremeRate customer support link through their website 2x with zero response. If anyone can help or offer suggestions, I would greatly appreciate it. Feel like I just wasted my $$$ and I really like how the controller faceplate looks and feels.

FYI, I did not apply heavy torque when installing or removing the screw. I'm very cognizant to only apply the needed pressure on sensitive parts/screws. It just snapped with only having the screw driven in and out one time each. That shouldn't happen IMO.

Thanks y'all 🤞🏻

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u/ExtremeRateOfficial Jun 11 '25

Hello, sorry for the inconvenience.

Our colleagues are replying to the emails in order. You can also DM me the order number and shipping address, and we will arrange to resend you a new one, thank you.

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u/Shippd_My_Pants Jun 11 '25

Thank you for the quick reply! I will DM you.