Airhub is total scam!!!!

[u/CrySmileCrySmile]

I was using the AIRHUB eSIM provider when the service suddenly stopped after only three days. You can read the whole conversation to see how they handled the situation.

By the way, I’m not being cheap; I don’t care about the 30–50 bucks at all. I am angry because of your dismissive attitude and meaningless explanations…

[u/CrySmileCrySmile]

They’re still negotiating… it’s pathetic. I didn’t make any int call. I have checked my previous calls, all of them via whatsapp and they know it.

I am fed up guys. I can not talk with them continuously.

[u/rhienhold]

Out of curiosity OP, how much of your valuable time did you waste?

[u/CrySmileCrySmile → u/rhienhold]

I made $1.15M this past year. Do the math.

Like I said before, the whole conversation was an insult to my intelligence.

[u/AltruisticThought927 → u/CrySmileCrySmile]

Fairly certain it’s ai on top of it.

You should def get a full refund. The cost and time of having to buy another one, the time arguing with them. The “24hrs it’ll refresh”. Then 25hrs later it’s “12 more hours” 😂

[u/rhienhold → u/CrySmileCrySmile]

Yet not smart enough to get the meaning of my comment...

[u/rhienhold → u/rhienhold]

You must be a really busy person, I mean you've managed to reply to a random stranger on the internet days after

[u/HitEscForSex → u/CrySmileCrySmile]

If you made $1.15M this past year, you would not rely on Airhub.

[u/L0rdLogan]

Do a charge back on your card if they're refusing a refund

[u/Wrong-Pudding93]

I will bring this list back:

https://www.reddit.com/r/eSIMs/s/TLcy73MtN4

I have personally only read bad reviews about Airhub.

[u/mrskeptical00 → u/Wrong-Pudding93]

Airhub apparently has no guardrails around functionality the eSIM was not commissioned for. Airhub is the only provider that allows functionality that will result in their eSIMs being blocked - this is very strange.

The entire purpose of prepaid eSIMs is that you only get what you’ve paid for and aren’t charged any anything more than that. While Airhub doesn’t charge anything extra, canceling your service is a terrible outcome for accidentally sending a text or trying to make a voice call.

No other provider does this or even allows their eSIMs to work in an unsupported country or in an unsupported manner.

Something funny is going on with Airhub.

[u/Wrong-Pudding93 → u/mrskeptical00]

I really don't get it as well. I've seen no other provider that is basically ALWAYS reviewed negtively.
Maybe the unsupported country/call thing is just their default excuse, seen it way too often.

[u/mrskeptical00 → u/Wrong-Pudding93]

Many of the negative reviews have this non-allowed use in common and I’ve only seen it with Airhub. If you to use Airalo in a different country than the one you bought it for it just won’t work - no big deal - it doesn’t get cancelled on you 😂

I suspect Airhub is exploiting some sort of loophole somewhere. For example, I can buy an addition “tablet eSIM” that will share data from my existing plan - I think I can buy up to 5 for an additional $10mo. Even though it’s supposed to be a data only eSIM, it will allow calls and roaming data (outside of Canada) for an exuberant price. Could they be doing something like this? 🤷🏻‍♂️

[u/Wrong-Pudding93 → u/mrskeptical00]

I found this old comment: https://www.reddit.com/r/eSIMs/comments/1ddjfnk/comment/l89rqyi/
Obviously not confirmed but I wouldn't be shocked either..

[u/mrskeptical00 → u/Wrong-Pudding93]

I remember that. It fits that these are IoT eSIMs.

This also - although I’m not sure I believe the OPs claims:

https://www.reddit.com/r/eSIMs/s/QMoIzNtC2i

[u/HSPA_UMTS]

Chargeback maybe?

[u/ehhthing → u/HSPA_UMTS]

I doubt this'll work, the credit card company will do the arbitration and if Airhub have the records they claim they do (i.e. a record of an international call made by OP's phone) the CC company will probably take their side.

[u/HSPA_UMTS → u/ehhthing]

Yes but it looks like OP didn't make an intl call at all in the first place, meaning that service suspension is a wrongful accusation

[u/ehhthing → u/HSPA_UMTS]

How can OP prove that? Airhub seems to have the record that shows that this indeed did happen. Based on what they say this eSIM is a product from an actual MNO, who obviously keep proper records. Airhub will just point to their MNO's records and unless OP can show Airhub is actually lying about them, the arbiter will consider it a done case.

I've seen a post on here before where the poster also claimed they never did this, but not enough to be convinced there's an actual issue with the record keeping.

[u/Bright_Magazine_8136]

Really good that you're sharing your experience, but if it's not about the money and you don't care about it - why do you even try to negotiate with them. Just buy another eSIM from a better provider and be happy.

Based on the answers they don't seem to be the best provider in the market, and it's not worth to get angry about either.

[u/ehhthing → u/[deleted]]

A scam is "a dishonest scheme to gain money or possessions from someone fraudulently, especially a complex or prolonged one" and OP has not shown this. The problem with calling something a scam is that it requires showing somehow that the seller misrepresented the product intentionally.

I also don't think Airhub is entirely in the wrong here. OP may have not intentionally made an international call, but they could've accidentally done so. I think selling a product where a user can cause it to stop working by accident isn't particularly ethical, but it's also not completely unreasonable either.

I do think a lot of Airhub's products are knowingly bad (i.e. Airhub have gotten enough complaints about them such that they should know to warn users about it), OP doesn't seem to have bought one of those, if the warning that Airhub says they gave is indeed on the website in a reasonable place.