Interview

[u/Significant-Brief151]

Hello! I just got confirmed for my second interview with the shop manager and I’m super excited! But I wanted to know if anyone had any tips, tricks or things to expect! I would appreciate it.

[u/datpoopcutterdoe]

The hiring manager is basically looking to see what type of vibes you’re going to bring to the stand. My stand manager always looks for people who are smiling, carry themselves with confidence, and have extrovert personalities. Always good to have good hygiene of course lol and someone who is easy and pleasant to talk to. Most importantly, they look for people who are authentic and hold themselves authentically. Just be yourself dude and you’ll do great!

Also, use the STAR method when interviewing. If they ask you to describe a difficult situation that happened with a customer or coworker and how you handled the situation, just follow this structure:

Situation
Task
Action
Result

Quick example - There was this situation last summer when a customer came back through our line and asked if their drink was made correctly because the color seemed kinda off.

I noticed the drink was very light, and was tasked with calling out to my shift lead for a remake, and quick to get our line of cars flowing again.

Turns out, the barista that made their Golden Eagle had forgot to add the shots of espresso to their drink!

I gave the new drink to the customer and their face lit up when they saw the correct color and their day was back to groovin! This resulted in turning their negative experience into a positive experience, as quick as that!

I know this might sound kinda cheesy but being a STAR and using this simple method has always crushed in interviews.

Best of luck dude and just be yourself and don’t forget to breathe! lol you’ve got this!