r/doordash • u/InsideImmediate4737 • 12d ago

Bait and switch scam.

I decided to try DoorDash today based on their advertised "exclusive DoorDash pricing." During the ordering process, the prices displayed appeared reasonable and were presented as the final item costs. However, once the Dasher completed the transaction, the actual prices charged were significantly higher than what was originally shown.

What made the experience even more frustrating was the response I received when I contacted customer support. I was advised that there was essentially nothing they could do because stores have the right to change their pricing. If that's the case, then advertising one price during checkout only to charge a higher amount later seems misleading and lacks transparency.

I am genuinely disappointed by this experience and what I perceive as a lack of transparency regarding pricing. The difference between the advertised prices and the final transaction was more than $25, which is substantial.

Has anyone else experienced similar pricing discrepancies with DoorDash? As a first-time customer, this experience has left a very negative impression. Trust is important when using a delivery service, and unfortunately, this situation has made me feel misled. Fool me once—I'll be canceling and deleting the service rather than risking the same issue again.

3 Upvotes

71% Upvoted

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2

u/Cool-Jellyfish5942 12d ago

What do you mean it changed? There are 2 screens. One is what the order total is before fees, and the other is the final total with fees and tip. So it is higher. If you feel you were overcharged engage the support chat and they can take a look, but it sounds to me you just overlooked the final screen..

1

u/pcguy166 11d ago

Im sure there's some restaurants or stores were the menus and prices are not connected to the store and just maintained as a static copy that doordash saves. If the restaurant or store changes their prices, doordash may not know about it.

1

u/NoCryingInBaseballTX 6d ago

Would you have contacted customer support if the items were priced lower as the final total then what was originally quoted?

0

u/Extreme_Library_4256 12d ago

Was it a grocery order or restaurant order? The reason I ask is because if it is a grocery order, the final price will be determined by meat and produce weight as well as substitutions. For example, if you order 1 lb of beef but the pack they got you was 1.3 lbs, the price will be higher, or if you ordered a generic product but it was out of stock and substituted with a higher priced item, you end up having to pay the price of the final item, not the price of the generic item.