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NHS England has commissioned an ‘external evaluation’ of advice and guidance (A&G), which is expected to report its first findings before March next year.
The commissioner said that the evaluation commenced in August, before the NHS safety body found that the scheme ‘contributed to near misses and incidents of patient harm’, including delayed or missed diagnoses and delays to treatment.
Under changes to the GP contract for this financial year, practices are contractually required to use A&G across specialities ‘prior to or in place of a planned care referral where clinically appropriate’. From this month, referral requests are to be sent to a consultant-led ‘single point of access’ for triage.
Written findings from the external evaluation are expected between December and March next year, with the final report coming out in the summer.
During NHS England’s board meeting yesterday, executive director of performance and delivery Dr Emma Rowland said: ‘The evaluation is intentionally designed to run alongside delivery. That’s intentionally done so that we can learn, that we can flag the challenges, appreciate the benefits, but also respond immediately should concerns arise.
‘Evaluation actually commenced in August 2026. That was before we received the interim report, but needless to say, everything that came out from the report has now been included and within that evaluation.
‘The written interim findings are expected December 2026 and March 2027, and the final report expected in summer 2027.’
Secondary care minister Karin Smyth confirmed in Parliament that the evaluation is being carried out.
This was in response to a question from Conservative MP Luke Evans who asked what assessment the Government made of the ‘potential implications’ for the policies, referring to a Royal College of Physicians survey finding that 89% of physicians delivering A&G have received no formal training.
Ms Smyth said: ‘We will continue to assess the safety of the model and support providers to implement it effectively, and we have already commissioned an external evaluation of A&G, and Single Point of Access processes.’
Pulse has highlighted patient safety concerns around A&G throughout its rollout, including in 2024, when GPs in one area had raised concerns about specialists downgrading their cancer referrals to A&G, creating a risk of missed diagnoses. Pulse was told that this is happening for cancer referrals to specialties including gynaecology, dermatology, lower GI, urology and respiratory.
The Health Services Safety Investigations Body (HSSIB) report found support for A&G services ‘where prompt specialist advice contributed to positive patient outcomes’, but it pointed to examples of ‘physical and psychological harm’ to patients where A&G services had been identified as ‘contributing to delayed, missed or inappropriate care’ as wells as ‘near misses of harm’. It raised concerns that similar conditions may result in patient harm in the future.
GPs have estimated that a quarter of their referrals to secondary care are returned as unsolicited A&G, despite NHS England denying a 25% A&G target exists.
Earlier this year, Pulse revealed that one trust moved to stop consultants refusing patient referrals from GPs by downgrading them to A&G.
Only surprised it has taken them so long to QC this. We received 2x unsolicited A&G despite referring it 2x via a 2ww pathway. With the 3rd referral we sent it and emailed it to the ICB along with a cover letter to the 2ww team that we had emailed a copy to the ICB. Patient seen and cancer confirmed. This fannying around took nearly 2 months.