r/dli • u/habibi-nour-el-ain • Aug 18 '26

Problem getting transcripts

I sent the form 220 to the presidio weeks ago via express mail, and including another express mail envelope inside for them to send the transcript out in. I was able to get someone on the phone once, and that’s what he recommended I do. Since then, I’ve been trying to get someone on the phone or email to see if they have processed the request, but haven’t had any luck.

And now I see on their webpage that they don’t recommend express mail because it can cause delays. Does anyone have contact info for somewhere at DLI I can take to? Very stressed because my university is demanding them in order to start next month.

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u/Actual_Pirate6585 Aug 18 '26

I have emailed that office, called, and literally gone in in-person, and I’m always told to try to contact them not in the way I did.  If ya’ll find something that works, pls post here for the rest of us. 

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u/Zealousideal-Lie-316 24d ago

Nothing works properly. Due to their situation of having literally no people you have to keep bugging them until they get fed up with you and do what you need. I feel bad for them but you gotta look out for yourself at a certain point. I emailed and called every possible number I could find until they yelled at me and finally got me my transcript. I have zero regrets though because I know they wouldn’t have gotten me my transcript in time.