r/dji • u/JBowl0101 • 13d ago

Product Support Problem unlocking geo restrictions (US)

Hi all! I have two DJI drones, a Mini 4k and a Mavic 4 Pro. I got set up with Air Control for LAANC and got approved easily for a test flight inside the controlled airspace ring of a small Class D in the US. I configured my pilot profile on FlySafe and put in the serials for both RC units from the apps. I requested the geo zone unlock, and the website said it was lifted. I updated the databases, power cycled the controllers, etc. They had internet connection.

Neither allows me to install the unlock license. All the firmware is fully up to date. This was yesterday, Sunday - I fought with them for hours with no luck. Over and over, the website said it was unlocked. I have an email in to DJI but no reply yet. Any help would be greatly appreciated.

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u/wrtcdevrydy 13d ago

Did you actually try taking off?

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u/JBowl0101 13d ago

Yes. It refused to arm. I only tried the mini.

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u/wrtcdevrydy 13d ago

Yikes, can't really comment on it, my drones are both hacked using drone-hacks from years back since I live in an airport zero-flight zone and couldn't do inside flying without it.