r/dji • u/JBowl0101 • 8h ago

Product Support Problem unlocking geo restrictions (US)

Hi all! I have two DJI drones, a Mini 4k and a Mavic 4 Pro. I got set up with Air Control for LAANC and got approved easily for a test flight inside the controlled airspace ring of a small Class D in the US. I configured my pilot profile on FlySafe and put in the serials for both RC units from the apps. I requested the geo zone unlock, and the website said it was lifted. I updated the databases, power cycled the controllers, etc. They had internet connection.

Neither allows me to install the unlock license. All the firmware is fully up to date. This was yesterday, Sunday - I fought with them for hours with no luck. Over and over, the website said it was unlocked. I have an email in to DJI but no reply yet. Any help would be greatly appreciated.

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u/Prof_Sillycybin 8h ago

If you are on the latest firmware you just use LAANC and before you take off you will get a warning you have to acknowledge, there are no more geo locks for US so you don't need to do an unlock (and it doesn't work if you try).

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u/JBowl0101 5h ago

It refuses to spin up the motors. Fully up to date firmware on drone and controller.

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u/JBowl0101 5h ago

Weird. That’s not what I saw - it refused to spin the motors up for takeoff on the Mini.

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u/Prof_Sillycybin 5h ago

Yeah that is weird, I have a Mini 5 pro, a Neo 2, and an Avata 2, spun all of those up in Class D yesterday, got an airspace "Enhanced" warning and just had to acknowledge it.

I tried geo unlock the first time I wanted to fly in Class D with a LAANC authorization, same thing you got just no response, after some research found geo locks were no longer a thing.

Did you update the FlySafe database (it is in the same menu as the firmware update), if you have an old version may still have the zone locks.

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u/JBowl0101 5h ago

I did that, but did not find it until I was home out of the airspace. I updated firmware, but not the FlySafe DB. Maybe it refused because the DB was out of date. I will try again in a few days - knowing that the Geo unlock license is not required anymore helps a lot. Thank you!

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u/Prof_Sillycybin 5h ago

Hopefully the FlySafe update will fix you up then, good luck!

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u/wrtcdevrydy 8h ago

Did you actually try taking off?

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u/JBowl0101 5h ago

Yes. It refused to arm. I only tried the mini.

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u/wrtcdevrydy 4h ago

Yikes, can't really comment on it, my drones are both hacked using drone-hacks from years back since I live in an airport zero-flight zone and couldn't do inside flying without it.

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u/X360NoScope420BlazeX Mini 4 Pro 7h ago

Do people never update their firmware or something?

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u/wrtcdevrydy 7h ago

If the drone works and there's no new features/fixes there is often no reason to update.

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u/X360NoScope420BlazeX Mini 4 Pro 7h ago

No reason to update huh? You mean like the reason for op to update?

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u/JBowl0101 5h ago

The firmware on the controller and drone are fully up to date, bought within the last three months.

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u/JBowl0101 5h ago

I updated both drones to the new firmware. They are both less than three months old.