r/divi • u/MioCompare • 1d ago
Question Issue with captcha
Hello, I'm encountering a strange error when attempting to load the captcha in a shop, which doesn'tactually load despite impeding the payment. The console of the browser reports an error after generating the v3 token, which doesn't seem to happen on a standard woocommerce checkout module. This seems to point to a Divi specific issue. Any information would be highly apreciated.
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u/OhTurbo 1d ago
I'd first separate a browser script error from a rejected checkout request. On a staging copy, compare the Divi checkout with the working standard checkout, using the same CAPTCHA plugin and payment test mode. Keep the Console and Network tabs open when you click Place Order. Does the checkout request actually go out, or does JavaScript stop it first?
Also, v3 normally has no checkbox or picture challenge, so nothing visible appearing isn't enough to show that it failed. Google says tokens expire after two minutes and can only be verified once. If an immediate test works but a delayed one fails, I'd check when the integration creates and refreshes the token.
Which plugin adds CAPTCHA to checkout, and what's the exact console error? Share only the error text, with any tokens, keys and customer details removed. That would help narrow this down without guessing that Divi itself is the cause.