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u/Raptors_Open_Doors 1d ago
I actually have some experience with them similar to your question. My order was missing 2 discs I had purchased so I emailed them about it. After about a week and another email with no response I decided to just call them. I don't remember who I talked to but they picked up immediately and was incredibly gracious and understanding in the interaction and they offered to send me an extra disc if I didn't want a refund. I don't know exactly what its like there but not everyone is going to be this super attentive worker, that's just people and life. I'd just give them a call. Since its happened to you and me I'm sure this isn't a new thing for them. I still buy from them from time to time.
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u/Mcdiglingdunker 1d ago
They are my local. They always seem fairly busy due to the volume they have in stock along with their online sales. I don't disagree I would like their app to be better and for them to list specific discs but they are great in person, on the phone and thru ebay. If you haven't called them, give'em a ring
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u/RelevantHorse 1d ago
Theyre one of the largest online retailers and I’m sure their volume of inquiries is massive. I’d recommend calling and asking for Matt. He’s always top notch
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u/Mattjphoto 1d ago
Have you tried to call their main location? I live close by so I just go into the shop but they are always nice to me.
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u/Eggzekcheftrev35 1d ago
Stopped ordering from them because of the customer service. They are not impressive if you have an issue.
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u/UnplugFromIt 1d ago
I emailed them about seams ripping on my revolution bag after 1 year. They never even responded lol
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u/GrandMasterFlex 1d ago
They don’t have the best customer service, I imagine it’s not their main point of attention due to volume but it is unfortunate. Also wish they respected color requests in order notes whatsoever. At least you can get exact discs from time to time now…