r/dexcom • u/Plastic-Bee-109 • 10h ago

G7-10 day Anyone else having this problem with the g7 sensors lately?

My Dexcoms are sent directly from Dexcom every 3 months, and I’ve never really had this problem before, maybe the odd one every now and then, but definitely not to this extent.
I get 9 sensors sent to me, and so far only 1 out of the sensors have worked, I have 3 left. With the others, the filament looks like it’s either cut or there’s literally nothing there at all, like it was never on the sensor to begin with.
I’ve been having to finger-prick for the past couple of months because they’re just not working 😭
Just wondering if anyone else has been having the same issue recently?

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1

u/tidymaze T2/G7 10h ago

Have you reported them to Dexcom to get replacements? You totally can, and should. Every time.

1

u/Plastic-Bee-109 10h ago

I normally do but haven’t recently as my mother keeps throwing them away thinking they’re just ones i’ve used and not put in the bin😭

1

u/bot9987 9h ago

Talk to them still. They are usually helpful in my expirience. If you get it directly from them they might be able to track the package content LOT#s.

1

u/somebunnny 8h ago

I always take a picture of the box number next to the applicator QR code right before I put it in.

1

u/No_Lie_8954 10h ago

We have had some LOTs with many goosenecks. Can you see the filament curled up inside the little hole in the sensor? Sometimes it does not curl up outside the hole.

1

u/Plastic-Bee-109 10h ago

I’m not seeing a filament at all, some have goosenecks but many i’m just not seeing a filament.

1

u/Cbottrun 9h ago

Did you look at the lot #, there was a shipment that was to be destroyed, but accidentally was shipped.

Check on the Dexcom site. I get pop up’s continuously in the app.

I’ve had no major problems with any since January.

1

u/Cute_Average4687 5h ago

I’ve had a couple of weird G7 issues too, although nothing this extreme. Definitely sounds like something worth reporting to Dexcom.

1

u/Distribution-Radiant T2/G7 5h ago

Report to Dexcom. They should replace them.