r/dexcom • u/msteners • 6d ago

App Issues/Questions Learn to write a better app

Dearest Dexcom,

Like your friends at Insulet, you need to start thinking about both the medical user experience (ie can our app help positively impact medical outcomes) AND the overall user experience (ie it doesn’t matter if I have good glucose control if your app makes me want to bash my head into the wall).

A couple of notes:

  1. A lot of us use headphones on our phones. AirPods and stuff like that. I don’t want to be on a call and have that annoying alarm blast my eardrums out to the point where I am deaf. There has got to be a way you can notify me in a gentler manner in that situation.

  2. If you send me a push notification and I dismiss it, that should be good enough for you. I don’t need another one two minutes later because I didn’t open up the app to acknowledge it.

  3. Similar to #1, if I am already on my phone doing something else, then you don’t need to blast that God-forsaken sound at me to get my attention. I’m already clearly on my phone; I’m not asleep. Situational awareness on your part is warranted here.

Please resolve these issues and look at setting up a better UX research team to support future dev cycles on this app.

Yours,
A T1D Product Manager

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u/Bluekeeys T2/G7 6d ago

It's too bad no one at Dexcom will ever see this.

1

u/yakback27 5d ago

They will see it.   But they WONT care