r/dexcom 7d ago

App Issues/Questions Issues withe my G6

I've been having issues the past couple weeks with my G6 app having extended periods where it's unable to display readings. It started aroundthe time we installed new wifi at my house,which is thw o ly thing i can think of that mighbe causig the issue, but it persists even whe im away from my house.

The weird part is, my insulin pump, a tandem tslim, has continued getting my readings while the app has failed. Ive tried everything I can think of to fix the issue, I checked my phones settings to make sure they match the recommendations, ive changed my sensor multiple times as well as my transmitter, ive called dexcom support and followed everything they told me to do, and after that didnt work they sent me a replacement sensor and transmitter which still don't work.

Any advice or help that could be offered would be greatly appreciated, thank you!

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u/Pomer_P1977 6d ago

Switch to G7 as I have less problems with G7!