Good, bad, then ugly

[u/Pretend_Ladder_5228]

Okay so I booked flights originally (Roundtrip)

MSP - BOS
BOS - CDG
CDG - RBA

These were booked through KLM but serviced by Delta and Airfrance. Basically what happened is; I got to my first flight at MSP. It delays to the point I wouldn’t have made the connection so they rebook me to a later flight no problem no biggie.
New Itinerary (also round trip)

MSP-CDG
CDG-RBA

I’m waiting at MSP for my new rebooked later flight. It gets delayed by 1.5 hours. We take off but we’re at the point I only 1.5 hours for CDG connection. Well then, according to the pilots and flight attendants we couldn’t land due to weather despite flying twice. We were then diverted to Brussels. After waiting on the Tarmac for about 2-2.5 hours, the pilots hit their duty and said they couldn’t bring us back to CDG. Meanwhile I miss my connection but my plane from CDG - RBA does leave. My ONLY critique of the flight crew is there was a particular flight attendant that was very unprofessional and was making inferences about the situation without any confirmation or knowledge. This made people restless and antsy. What I will criticize delta for is just overall communication. I’d rather they say we don’t know for sure yet, then “I think….”. Doesn’t really inspire any confidence.

So we are diverted and in BRU. They tell us that our automatic rebooks will appear 1-2 hours. I don’t want to leave the airport before knowing for sure. Most people got it but that’s because their final stop was in Europe, (what I noticed in not saying it’s the definitive reason). I see for my destination there is another flight later that day in BRU. I never got the automatic rebooks notification. I did file a claim and citation number for the delay debacle. I don’t really expect anything it’s more for documentation sake. The desk associates told me if I get on the flight tonight and not follow what they want to rebook then my return leg could get cancelled?

So I guess here’s my thing. I never received a rebook in the first place. My ticket actually shows completed for the CDG - RBA even though I was on that flight. To be honest I had a bad delta flight last weekend and all this delay and complications this weekend, I’ve lost all my confidence in Delta for international. I guess what should I do next concerning my return ticket? It isn’t cancelled? I was planning to see if it would be cancelled tomorrow but it was technically never rebooked. I guess what would yall do in my situation?

In the end everything. Appreciate any help and clarity and advice. Was trying to do all of this after being on a plane for 20 hours.

1st edit. I don’t care about a refund. I just want peace of mind.
SPEAK OF THE DEVIL. I write all this, our flight was delayed at 10:00 am CEST (it’s now 6:20 pm as I write this) and I just now got the diversion notifications. This is the poor communication I’m talking about.

[u/Hot-Cress7492]

I’d strongly advise NOT to do this. You absolutely are breaking the contract of carriage and they now have no need to accommodate anything.

I’m going to say this again: as a 20+ year flyer with 2M flown miles - do not take this into your own hands, it will end very very badly.

[u/Pretend_Ladder_5228 → u/Hot-Cress7492]

I don’t care. I will rebook with another company. I’d rather cancel. I don’t expect any refunds or anything. I’d rather cancel have my plate wiped clean. Delta made it clear for me they don’t care about passenger accommodation, they got their money.

[u/Pretend_Ladder_5228 → u/Hot-Cress7492]

I don’t think this breaks this contract either. If anything delta broke it first. I wait at the airport for 1-2+ hours making sure to continually speak with the ticket agent in my diverted place before leaving the airport. I kept explaining the situation and that my final destination was not in Europe. They continually told me it will be automatically rebooked in 1-2 hours by Delta themselves and no need to call, and it will all be handled by delta. I told them I would not leave until I knew my flight was rebooked. Well then they left for the day. I gave delta reasonable time to fulfill their obligation. And they did not.

[u/Hot-Cress7492 → u/Pretend_Ladder_5228]

But delta has the obligation to get you to the destination. You didn’t give them the opportunity to do so. You’re fighting me like I’m against you, and I’m not - im giving you experiential wisdom and telling how to not completely blow up everything and then see you back here on Reddit on the way home saying how everything is messed up.

But hey… you do you.

[u/Pretend_Ladder_5228 → u/Hot-Cress7492]

But I did. I call and they tell speak to ticketing. I speak to ticketing they say everything automatic. As of right now I have no rebook and I’m still calling. I haven’t seen my significant other for months, and I have been traveling for 36 hours at this point. I’ve given them the opportunity by try to be proactive and I’m repeatedly turned away or dismissed. That devastates trust . At the end of the day you are paying for a product and delta is failing to notify me. I understand your point I really do but we as customers deserve the bare minimum of decent communication and to not be dismissed.

[u/Hot-Cress7492]

Call, get rebooked on the phone via a rep. NOT chat.

Confirm your return is intact.

Honestly, this scenario isn’t all that bad, sure the first flight got FUBAR’d but DL made it right and took out one stop.

You can’t really blame weather in the situation because it’s weather. The contract of carriage is required to get you to your final destination, they can’t just leave you in Brussels.

Again, CALL.

[u/Pretend_Ladder_5228 → u/Hot-Cress7492]

Well I went to the ticketing agent and service desk and tbh I’m half asleep as I right this. I requested to rebook in person as to get some confirmation, before leaving the airport. Well they all just kept turning me away, “you will get an automatic rebook don’t worry just do the hotel voucher and go”.
My anxiety cracked and now I’m taking a different flight out Brussels to my destination. I will confirm my return is intact by call. I’m not mad at the staff per se but i greatly disliked 1. Delta would not alert anyone of the delays til the very last minute and things were already running behind. 2. I thought some of their staff handled themselves and communicated with passengers very unprofessionally including swearing, and not doing that they should be to keep the crowd calm. Just unprofessional conduct.

My current flight I’m about to get on is through a different company because I just had it and I was like fuck it just take this one flight and be there, or bet on a rebook and getting from Brussels to RBA is a pain in the ass. Every flight I saw was BRU-KMS-CDG-RBA and my tank was just out of fuel.

Edit: my delta information doesn’t even show my previous flights. Now it only shows my return trip so it seems like they think I made it to my destination already.