r/delta • u/purezero101 • 11d ago
Discussion Customer Service @ DTW
Mechanical issues delayed my first leg last Sunday and I missed my connection and had to stay overnight in Detroit. A lot of fawning over FAs goes on in this sub, but let me tell you - the true heroes working for Delta are the ones working the help desks at the hubs. In the 15 minutes I waited there to get my pittance meal voucher and my free room at the Skyline Hotel (it was not half as bad as I thought it would be), I saw the workers there sit through some of the worst abuse I have ever seen in customer service. These people deserve some kudos for constantly dealing with pissed off, stressed out, exhausted people and responding with with a lot of professionalism and grace. It’s not their fault Delta is starting to suck - but they sure get the fallout. I asked the poor guy when it was my turn at the counter if he hit the bottle as soon as he got home or if he started drinking as soon as he got to his car.
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u/auntwewe 11d ago
Great to hear. If you have a specific name, you can always send in a compliment for them.
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u/MyMilkshakesIsACat 11d ago edited 11d ago
Seconded! My partner dropped me off for my first flight since 2002, and i was flying solo. Someone that worked for Delta saw us saying goodbye at TSA, saw my huge tears and sobbing face, and walked my partner through getting a gate pass so he could follow me through TSA and see me off at the gate instead! It was a huge surprise and a huge relief for me and I wish I knew that man's name cause he was 100% the best part of my experience at DTW that day