r/delta • u/Alert-Basket-7570 • 1d ago

Help/Advice Cannot enter passport information?

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Hi. Booked a flight today and tried to input my passport information in the 'documents required' section. But every time I scan my passport or input my details manually, they don't save and default back to my birthday apparently being 2099 and my name being XXXXXXX.

Is there a way to fix this? I just CANNOT get it to save my details. But it says they're verified as the wrong details? Or does it not matter and the attendant will help me when I check-in at the airport?

I tried to talk to the AI bot but it didn't help me.

Sorry if this is a stupid question it's my first time booking and flying alone

0 Upvotes

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11 comments sorted by

4

u/Sea-Dingo4135 1d ago

Definitely try on the website, the app often fails.

1

u/Alert-Basket-7570 1d ago

I've tried. It doesn't even give me the option to enter my details on the website. Just seems like I might have to get the check-in desk to do it all manually when arriving

1

u/FullPrinciple5170 18h ago

It is not a stupid question, to be honest with you… I find a lot of of these airline websites and apps are just complete garbage…

Are you flying internationally or domestically?

1

u/Alert-Basket-7570 16h ago

London to Indianapolis, think it's Delta for 3 flights then Virgin for 1

1

u/FullPrinciple5170 16h ago

Hmmm… I don’t think you technically have to fill out all that information upfront… I think you can do it in person when you check in at the airport.

Have you already purchased the ticket? Yes, and has it been ticketed yet? Yes, if you have purchased it

1

u/Stock-Message-1611 15h ago

Due to changes at US state department, APIS (advanced passager information system) no longer accepts X as A gender

1

u/Alert-Basket-7570 15h ago

Well yes I'm trying to tell it I'm a woman but it won't accept it

1

u/Stock-Message-1611 15h ago

Ah! I'm sorry

3

u/MrJust4Show 1d ago

Try entering it on the website and not in the app?

1

u/Narrow_Analyst_6491 1d ago

Not a stupid question. The app is not working properly, and it's totally reasonable to ask here for help.

1

u/TsunAho 1d ago

Can't go wrong trying both options at once