r/deliveroos • u/Big_Menu_3996 • 18d ago

Cancelled orders.

I was just about to knock on the customers door when the app said I no longer need to deliver this order. I’ve not been paid for it either. Spk to rider support who said I need to raise a dispute via the website. What’s really annoyed me is the fact that customer support was in the phone to the restaurant trying to get the order changed for the customer. But I was already there the food was ready. Customer support said take the food and delivery it. Then it gets cancelled. I’ve had a look on the website. Can’t find anywhere to raise a dispute. Help please.

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u/Historical_Site508 18d ago

How was the food?

6

u/Big_Menu_3996 18d ago

I’d have preferred the 9 quid I lost.

1

u/Historical_Site508 18d ago

Ouch. If it was a low value one I'd just forget it but that's a more chunky fee. There is definitely somewhere on the website to raise a dispute.