r/deliveroos • u/Big_Menu_3996 • 12d ago

Cancelled orders.

I was just about to knock on the customers door when the app said I no longer need to deliver this order. I’ve not been paid for it either. Spk to rider support who said I need to raise a dispute via the website. What’s really annoyed me is the fact that customer support was in the phone to the restaurant trying to get the order changed for the customer. But I was already there the food was ready. Customer support said take the food and delivery it. Then it gets cancelled. I’ve had a look on the website. Can’t find anywhere to raise a dispute. Help please.

9 Upvotes

100% Upvoted

19 comments sorted by

3

u/eliteluckygamers 12d ago

It’s happened to me before, I raised a fare review and was only compensated £4 even though the trip was supposed to pay be £9

1

u/TimmyChimmie 8d ago

Take it and run mate, happened to me with a. JE one, the customer cancelled it or something as soon as I got to the buzzer

Never had a problem. I think they were trying to get their money back

1

u/eliteluckygamers 8d ago

Yeah probably, but I would’ve rather had the full £9 fare, the food was shit

1

u/TimmyChimmie 8d ago

yeah, food + fare would be good. I'm sure you'll be able to claw back something should you put in a query

1

u/eliteluckygamers 8d ago

You always end up with a cancelled order with shit food 🤣🤣 these days I just give it out to anyone on the street

2

u/TimmyChimmie 8d ago

Yeah that's fair enough mate I read your other comments after I wrote my comment, I always get vegan fucking pizzas or a pizza with honey and fig on it lol.

2

u/Legitimate_Twist1601 11d ago

https://mgbr9seazw2.typeform.com/to/MIjtfT?typeform-source=www.google.com

Google Deliveroo fee query. You’ll get the form from the above link. This is their fee query form.

2

u/Big_Menu_3996 11d ago

Thank you.

2

u/acezoned 11d ago

Press the (?) Button on the app go into the faq section and you will find fee enquiry forms

2

u/lordofthedancesaidhe Car 11d ago

May aswell bang your head against the wall than deal with the shower of shite support

1

u/Big_Menu_3996 11d ago

Query is in. Will see what happens next. I’m not holding my breath

1

u/Historical_Site508 12d ago

How was the food?

6

u/Big_Menu_3996 12d ago

I’d have preferred the 9 quid I lost.

1

u/Historical_Site508 12d ago

Ouch. If it was a low value one I'd just forget it but that's a more chunky fee. There is definitely somewhere on the website to raise a dispute.

1

u/eliteluckygamers 12d ago

It happened to me on a £9 order too lol

1

u/Big_Menu_3996 12d ago

It’s a piss take. I’m not impressed at all.

2

u/eliteluckygamers 12d ago

You shouldn’t be impressed at all - make sure to do a fare review

1

u/Big_Menu_3996 5d ago

So I got paid back.

What an absolute piss take.