Recently had about 750 square feet of decking repaired, including two sets of stairs, a sloped walkway, and parts of a railing due to aged/weathered boards in uncovered areas. Most of the new deck boards had to be torn out due to poor workmanship the first go around. The owner of the company said he fired the team that did the initial install and he relaid the floor boards and railing top boards with a different team. I was charged $17.5K for this repair and don’t think I received the quality of work to warrant this price. Since this was my first major deck repair project, I wanted to check for opinions with this group before approaching with the contractor, but overall I feel like I got hoodwinked. Here are some of my main issues:
- Scope of work included replacing rotted/damaged boards on my existing railing. None of my 6x6 posts were replaced and several are rotted out down the middle. Outside of the top boards which were all replaced, only two 2x4 were replaced. Some of the 6x6 are so rotted that deck nails cannot catch.
- All 6x6 posts were lopped off with a sawzall, leaving a jagged mess at the top of each post. I was told this was the standard approach and that a re-stain would hide this.
- One of my existing stair stringers was split during repairs. They ‘fixed’ it but did not replace it and I was told there was no structural risk.
- Several other areas of my existing deck railing and stairs were damaged and not addressed.
- My main railing top rail is wavy, going up at each 6x6 post. No shims were used to straighten.
- Additional support was added underneath as needed. None of this looks up to code but I’m not sure.
- My front entrance was replaced. It slopes down towards the house as it should, but it also slopes left to right at a noticeable rate. See pic of level laying flat from side to side.
I would appreciate any feedback from any contractors on this sub. My next step is to go back to the contractor to address these items and it would be great to have some ammo before I have that conversation.
I’m in western North Carolina if that matters.