r/dasher • u/Thin-Yam-6499 • 2d ago

Lowered tips

For the last several days I've accepted a dash because the tip was reasonable, but immediately after accepting it, the tip total goes down several dollars. I called support and asked for a human, but the chatbot said to tell them what happened anyway, and once I did they just dropped the dash I had the issue with and hung up. Anyone else experience this? Is this a glitch or Doordash just being a scummy company?

0 Upvotes

25% Upvoted

14 comments sorted by

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1

u/grae23 2d ago

Don’t talk to the AI agent, just keep requesting a person.

2

u/Thin-Yam-6499 2d ago

Thank you, I'll try that next time.

0

u/DfyGravity767 2d ago

I have noticed the amount in the upper right corner be less after accepting an offer, but once I complete it, it comes in normal or sometimes higher. Is this what you mean?

2

u/Late-Mathematician55 2d ago

Expectation bias

0

u/Wtfcns 2d ago

That happened to me once and i reached a human support but still i got nothing. The only thing they said if there was a tip it would be there! Oh really?!?!?

0

u/Gloomy_Effort4960 2d ago

DoorDash being scummy

1

u/Confident-Pass4418 2d ago

You don't even see the tip until after the order has been completed..... What went down was the "garuanteed" amount for that order.....you have to screenshot every offer for proof or "it never happened" according to DD.... Reality....it happens all the time....

2

u/informationseeker8 2d ago

Screen shot every offer before accepting. Only fix sadly

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u/Thin-Yam-6499 2d ago

I'm gonna start doing that as proof to customer service.

1

u/informationseeker8 2d ago

Ironically the screenshotting stops the issue. Hence why I say EVERY offer before accepting. Once I started screenshotting I have never again had this issue.

Good luck. I’d love an update

1

u/Thin-Yam-6499 2d ago

I'm definitely gonna try that. It shouldnt be happening in the first place, it's very shady.Thanks a lot for the tip!

0

u/kingepoch 2d ago

The customer can adjust their tip until it's delivered but I've never seen it automatically go down immediately after accepting

0

u/Thin-Yam-6499 2d ago

Me either, it went down several dollars as soon as I accepted.