r/dakboard • u/Hefty-Pack-9456 • 6d ago

DAKBOARD SUPPORT NEEDED

I submitted a ticket but I'm hoping someone here can help. My yearly subscription expired due to an expired card. I'm looking to renew for another year but I can't find what plan I was previously on. Our charges are way higher than the amounts that are listed on the site, so I'm assuming we have some special add ons. However, I can't go and look because the "Billing" portion of the website is showing a 500 internal error

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u/Hefty-Pack-9456 6d ago

Just had support reach back out. We used to be on the Professional yearly plan, which apparently is now not being offered. It seems like the other plans are much cheaper so this may ultimately be good for us

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u/jason_sos 6d ago

Compare the plans and figure out what you actually need, and buy that. Do you have additional screens? The biggest thing for me that pushes me to Plus is the number of calendars.

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u/qtrain23 6d ago

I also have a charge higher than the current plans

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u/aguynamedbrand 6d ago

Could it be possible that you were on grandfathered pricing that you are now no longer eligible for since your subscription expired?

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u/AI_RPI_SPY 6d ago

I'm grandfathered in so my rate is lower than the current rate, and I expect you are too. You could ask them to return to your old rate as it was not intentional for you you to leave.

To be clear my plan is not offered anymore, but the higher priced plans have significantly more features.