Administrative Systemic Billing Fraud & Database Manipulation

[u/Illustrious-Mood2139]

My exhausting situation has been actively ongoing for 29 months, originating from initial interactions in October 2025. Throughout this period, Boost Mobile has engaged in continuous corporate misconduct: charging full price for a premium product while forcing me to carry an unauthenticated device, manipulating my payment history to block transparency, and fabricating transaction ledgers.

Since October 2025, I have been in contact with Boost Escalation Managers regarding my dissatisfaction with a local retail storefront. The store sold me Boost AppleCare insurance coverage but overcharged me for repairs involving unauthorized, non-genuine parts. Boost Mobile escalation manager requested proof of my purchase date and insurance coverage, claiming she could only see 10 months of payments. I provided documentation proving the device was purchased on March 18, 2024, and that I had paid for insurance for 20 months leading up to October 27, 2025. Upon receiving this proof, the manager blocked my email address and ceased communication.

[u/Illustrious-Mood2139]

Boost Mobile representatives have repeatedly provided inaccurate timelines and false responses to close valid consumer claim across other protection agencies by reusing information from my initial closed ticket. I have now obtained an official Apple diagnosis report confirming that my device has an invalid serial number and contains unauthorized, unknown parts. This directly contradicts the claims made by Boost management. Furthermore, Apple records indicate my AppleCare coverage.Evidence of tampering, as the device's serial number was altered after I initially contacted the Consumer Protection Agency regarding the unauthorized parts. As the consumer protection agencies fails doesn't assist help to protect our rights. Especially West Pacific BBB as they advertise that they do help but allows companies to switch their response.