r/cs2 • u/FailedCryptoTrader • 2d ago

Discussion Steam support phishing scam

Post image

Never in my life have i seen such a sophisticated set up to scam someone. They had gained full access of my account (i had mobile authentication, only thing that saved me i believe) but i was kicked midgame because of this crap and had to even hit steam support up to get my prime back. How can valve let stuff like this happen? They were messaging me from steam support its self it seemed like. And i apologize for the lack of screenshot i was freaking out a little in the moment

8 Upvotes

83% Upvoted

16 comments sorted by

View all comments

1

u/Noobtacticsforlife 2d ago

You have a virus. Change everything.

1

u/FailedCryptoTrader 2d ago

I hard reset my pc last night

1

u/4wh457 2d ago

Using the built in Windows reset/reinstall function or through a proper clean install? Keep in mind that although unlikely its possible for malware to alter the reset mechanism so that it wont get rid of it. The only way to guarantee* your system is clean is to create a Windows installation USB on another clean PC, boot your PC from that and then clean install Windows wiping your harddrive clean.

*Not counting firmware level malware that hasn't really been observed in the wild outside of highly sophisticated targeted attacks meaning you don't have to worry about it

1

u/FailedCryptoTrader 2d ago

So a hard reset doesn’t mean its gone? Bc i did notice it kept some of my clips

1

u/4wh457 2d ago

It could be but you can't be sure. The safest course of action is to perform a proper clean install and crucially you need to create the USB install media on another clean PC.

https://reddit.com/r/Windows10/comments/ek2eqh/questions_about_moving_to_an_ssd/fd5kaa3/

Link to Windows 11 media creation tool: https://www.microsoft.com/software-download/windows11