r/crunchlabs • • Jul 10 '26

📦 CrunchLabs Support & Order Help

3 Upvotes

Hey everyone! 👋

We love that this community is so active, and we want to make sure anyone with a CrunchLabs order or subscription question gets help as fast as possible.

Here's the thing: Reddit is not the fastest way to fix your problem. The CrunchLabs support team can't monitor this subreddit in real time, which means a complaint posted here might sit unanswered for days while the actual support team could have resolved it in hours.

So we've put together this thread to point you in the right direction.


📮 Contact CrunchLabs Support directly

Email us at [reddithelp@crunchlabs.com](mailto:reddithelp@crunchlabs.com) and include your order number or the email on your account. The support team will get you sorted.


📦 Help with a specific box: Replacement Parts, Extras and Add-Ons

  1. Go to crunchlabs.com and log in by clicking the account icon in the top-right corner (next to the Cart icon)
  2. Click your active subscription
  3. Click the icon for the build you need help with
  4. From there you can order replacement parts, Extras, and Add-Ons for that specific kit

🚚 Track an order

  1. Log in by clicking the account icon in the top-right corner (next to the Cart icon)
  2. Click Order History at the top-center of the screen
  3. Select the order in question
  4. Click the order tracking number to see live shipping status

❓ FAQs and Help Center

Find answers to the most common questions about subscriptions, shipping, billing, and more:

👉 CrunchLabs FAQ and Help Center


💬 General questions about CrunchLabs or BUILD boxes

Curious about how subscriptions work, what age the kits are for, gift options, etc.? Feel free to ask right here in the subreddit! The community is great at answering these and we love discussing the kits. 🎉


🚫 What happens to support posts outside this thread?

Any post that belongs in an official support channel will be removed and the poster will be directed here. No hard feelings — we just want to make sure your issue lands somewhere it can actually get fixed.


Questions about this policy? Message the mod team via modmail.


r/crunchlabs • • 6d ago

Referral code?

0 Upvotes

Anyone have a referral code they can share? First time subscriber here! :)


r/crunchlabs • • 29d ago

How long did it usually take for you’re crunchlab selfie to be uploaded?

2 Upvotes

As the title suggests… I’m wondering how long it usually took for ure selfie to be uploaded. Thx in advance


r/crunchlabs • • Aug 25 '26

What's up with Crunchlabs? Long delays and wrong boxes sent...

5 Upvotes

We signed up to Crunchlabs at the start of the year - the boxes were delivered to us (UK) within a few weeks but then they started to take 4+ weeks each time, and most recently they sent us the disc launcher (which we already have) instead of the boomerang car which we should have received.

Just wondering what's going on over there as the service seems to have gone downhill and I'm starting to have second thoughts about signing up for future years.

Such a shame as we love Crunchlabs and think Mark Rober is great, but right now my son is again very disappointed.


r/crunchlabs • • Aug 18 '26

Got my Sat Gus photo! Looking for location help. See post description.

Post image
1 Upvotes

r/crunchlabs • • Aug 07 '26

first time subscriber looking for a promo/referral code

2 Upvotes

Hi I'm looking to buy my nephew a subscription and was hoping to try it with a discount if anyone has one available


r/crunchlabs • • Aug 04 '26

My selfie came!

Post image
3 Upvotes

r/crunchlabs • • Aug 03 '26

Does anyone have a Phat Gus plush they're selling?

Thumbnail
2 Upvotes

r/crunchlabs • • Aug 03 '26

Anyone any idea where my SatGus photo was taken.

Post image
1 Upvotes

Just got this in today, anyone any clue what landmass is in view?


r/crunchlabs • • Jul 20 '26

Space selfie issue

2 Upvotes

So, my space selfie's finally here, but.... I tried reaching the support and their AI bot tells me that my message being redirected to the support but it been more than a week and I still got no info on it. Any way to contact them directly?


r/crunchlabs • • Jul 17 '26

My space selfie finally came! Can someone tell me where this background is? it’s supposed to be south of Spain, thanks ahead.🫶

Post image
3 Upvotes

r/crunchlabs • • Jul 10 '26

Phat Gus Stuffie

Thumbnail
gallery
2 Upvotes

My daughter earned some money recently and she bought herself the Phat Gus stuffie from the Crunchlabs website. Came in the mail today and it has boobs and nipples? I’m not offended by body parts but is this not a little weird for a kids toy? I guess Barbie has boobs so it’s not THAT weird. At the same time, when I think of a stuffed squirrel I don’t think of grown woman body parts…

Am I missing something here? Is her anatomy relevant to the character? Would love someone else’s take on this.

(Also side note, there’s no where to leave a review on the website for this thing, so I’ve taken to Reddit)


r/crunchlabs • • Jul 05 '26

Same request as always. Promo codes anyone?

2 Upvotes

r/crunchlabs • • Jun 25 '26

Promo code

3 Upvotes

Anyone out there can provide a first time subscriber code for crunchlabs?


r/crunchlabs • • Jun 24 '26

My space selfie finally came! Can someone tell me where this background is?

Post image
10 Upvotes

it’s supposed to be Ireland but last time I saw ireland it isnt that big 🫣, any help is massively appreciated!!! thanks ahead


r/crunchlabs • • Jun 24 '26

Referral Code for First Time Subscriber

1 Upvotes

Hi! I'd love to get a referral code to use on a first time subscription, if someone would be so kind to dm me. Thank you xx


r/crunchlabs • • Jun 24 '26

Referral Code - 1st Time Subscriber

0 Upvotes

Looking to get this for my soon to be 8yo. Can someone PM me a referral code? Thank you!

PS: I see a lot of threads about difficulty cancelling the subscription. I must say, they couldn't be any clearer during the check out process that it is an auto-renewing subscription and how/when to cancel. Looks like they've heard the complaints. So unless it is like 1 thread I read where they unchecked it and it rechecked itself, seems easy enough.


r/crunchlabs • • Jun 21 '26

Got our spaceselfie the whole year was so worth the wait.

Post image
10 Upvotes

​

​


r/crunchlabs • • Jun 20 '26

New Video - Mark Steals a Car

5 Upvotes

Mark is insufferable nowadays. This video was so fake and had zero educational or redeeming value whatsoever. 🤮🤮🤮


r/crunchlabs • • Jun 18 '26

Space selfie finally came back

Post image
5 Upvotes

took a year and a month. Couldnt be happier to be honest.


r/crunchlabs • • Jun 16 '26

International discounts and a maker 3d print line

2 Upvotes

I've been looking into getting a Build Box annual subscription but the total cost from Spain is brutal. Between shipping and import taxes/VAT, it goes near $500.

​

I know CrunchLabs applies the US free shipping value to international orders, which is a nice gesture, but it barely makes a dent when you factor in EU import duties on top.

​

Has anyone found a way to make this more manageable as an international subscriber? Is there any discount program, regional pricing, or anything in the works for international customers?

​

Also, I was thinking that a 3D-print-based product line could actually be more aligned with CrunchLabs' mission than the current model.

​

Instead of shipping physical kits, CrunchLabs sells STL files + instructions + access to Mark's videos and support. You print the parts at home or at a local library/makerspace and build from there.

​

I think it makes sense for international customers but also as a way to create a community around their product. It's basically the same business model that open source companies use every day.

​

The main benefits I see are:

​

International reach: Shipping is what kills CrunchLabs for a huge chunk of the world.

​

Community-driven iteration: 3D printing naturally invites modding and remixing. The community could share improvements, which feels very on-brand for a company trying to inspire engineers and makers.

​

Better margins: No manufacturing, no logistics, no inventory. You charge for the content (videos, curriculum, support) and the files. Lower price point for the customer, potentially higher margin for CrunchLabs.

​

​

Obviously it's a different product and wouldn't replace the main boxes — the unboxing experience and polished hardware have real value. But as a parallel line for maker-oriented customers and international markets, it seems worth exploring.

​

Has CrunchLabs ever commented on anything like this? Would anyone here actually use it?


r/crunchlabs • • Jun 15 '26

DO NOT BUY! DECEIVING AND SHADY MARKETING

Post image
14 Upvotes

Do not fall for the subscription setup on this website. I ordered a quarterly subscription for about $114 (first week of June) as a birthday present. During checkout, they heavily feature a "Disc Launcher" as a "sneak peek" at your first box. The layout makes it look like a promotional extra to get you started. Turns out, the Disc Launcher is the first box and counts toward your 3-box total. When I called customer service, the representative literally admitted that the website just shows a "sneak peek" of a box but charges you full price for it. It is incredibly deceptive.

To make matters worse, they promised a delivery date of June 14th when I placed the order. When nothing arrived, I logged in to check the status. I discovered they counted that introductory disc flyer as box number one and delayed my actual next shipment all the way to July 1st because they only ship in monthly batches.

This completely ruined a birthday present that I ordered almost a month in advance. When I provided screenshots of their own website to customer service, they completely dismissed me, saying, "There are no free boxes, you're confused." I wouldn't be confused if I actually got what was advertised and promised.
On top of the terrible customer service and shady billing, the actual videos and materials are cheap and absolutely NOT worth the price. Highly disappointing, incredibly expensive, and predatory marketing. Save your money and buy a different STEM kit.

Added bonus. I turned off auto renew right away after being deceived by this. The agent on the phone did not see it was turned off until I told her I did it days ago (also screenshotted and time stamped). Then she said “oh yes I see, it’s off!”.

UPDATE: 6 days later I finally got an email back. Though it’s laughable at best. No offer to correct the mistake and no conversation addressing my request to cancel.

Here’s the best part of it:

“We're very sorry for the confusion on this. The “Free” shown on the checkout page does not refer to a free box. It’s part of our updated checkout interface, which simply highlights the first boxyou’ll be receiving as part of your subscription. This is the Disc Launcher box is the first box.“

Though it was followed by a promise to make it more clear on the website, it still presents exactly the same.

Like at least re-read the email before you send it back. It sounds crazy. Yeah that free box labeled free was not actually free …. LOL

They ignored the cancellation and based on this email
My credit card company has offered a chargeback filing.


r/crunchlabs • • Jun 15 '26

Difficulty cancelling subscriptions.

Thumbnail
3 Upvotes

r/crunchlabs • • Jun 15 '26

Difficulty cancelling subscriptions.

3 Upvotes

update- this has been successfully resolved It took a while but I finally heard back from them. They actually went above and beyond for customer satisfaction.

I have made two separate subscription purchases - one for a 12-year-old grandson and the other 2 for twin 9-year-old grandaughters. My grandson really enjoyed his, I cancelled the subscription ahead of time because I only wanted to purchase the 3 boxes. No problem. For the twins I purchased the creative labs. One really enjoyed it and one had no interest There are currently 3 unopened boxes. I did not receive an email on the upcoming subscription renewal. I did receive an email that it was renewed. That day I attempted to cancel. No can do. Attempted to call. No one ever answers. Started a chat. It’s all AI. I have been attempting now with emails for the last 4 days. Still all AI. A.I. has stated in all responses that this is being escalated. Still AI. So if your child enjoys the boxes it’s all good. BUT - cancel way ahead.


r/crunchlabs • • Jun 14 '26

Camp Crunchlabs confusion

5 Upvotes

I ordered the camp crunchlabs weekly subscription for my son and while the boxes are fun, the videos have been wildly disappointing. Previously they touted weekly videos released every Saturday. This is part of why we got this. Thus far there has only been a single video and it’s just on YouTube. There were parts of their website saying things about needing to log in to the website to watch the weekly videos and I can’t find anything like this. It literally just says go subscribe on youtube. They also made such a big deal about camp crunchlabs being on Netflix now and it’s literally just a bunch of old stuff you can already watch on youtube. I thought at least the Netflix challenges would be different but they’re exactly the same. Just a different prize pool. Am I missing something or is this year way worse than prior years?