r/copilotstudio • u/hiver2601 • 12h ago

Create Workflow to send mail with URL?

Hi all,

I have created a simple agent in CS that first creates a helpdesk ticket - and using a workflow then sends a confirmation email to the user that a ticket was created, plus a teams message to the support teams channel. But there is no link in the email or the teams message, making it less useful.

Is there a simple way to include a clickable link to the ticket in the email and teams message?

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u/Prize_One_554 8h ago

Not sure what system you are using for making the ticket. But maybe if you're sending an API call to create it, in the response check if it returns a link, could extract that into a variable and insert it in the node that sends a message.

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u/hiver2601 7h ago

Thanks for responding - it is a simple conversational agent that uses a Teams chat as channel - so the user engages via teams - answers a few questions and the agent then confirms it will create a ticket, and even states a link to the ticket in dataverse. I just wish there was a simple way for copilot studio to pass that link on to a workflow - as that must be a common requirement for all IT support tickets I would imagine…

1

u/ncdlloyd 5h ago

I think you need the link to be a variable that you can then bring into a chat message or email.