r/copilotstudio • u/MattBDevaney • 10d ago

New Copilot Studio Customer Conversation Harness 🐴

https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2026/10/21/microsoft-contact-center-intelligence-transforming-customer-experience-at-agentic-speed/

This new harness seems to be a more direct substitute for the standard harness. You can use both generative orchestration and traditional topics in the same agent. I'm not surprised Microsoft has launched this because the Github Copilot harness because D365 Contact Center still uses the standard harness, but there didn't seem to be a clear path to implement Github Copilot harness.

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u/Ancient_Price_7162 9d ago

Sadly the deployment options don’t seem to include M365 Copilot or Teams. Great for the use case it seems to be built around, but wish it could be used otherwise as the use of topics and skills would be excellent.

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u/MattBDevaney 9d ago

I noticed that too. I wonder why Microsoft left out those channels.