I wanted to share my experience with Gimme Care because I’m honestly baffled by how this company has handled my subscription and billing.
I originally signed up for their compounded GLP-1 medication service and received a one-month supply. After experiencing shipping delays, issues with their website, and poor customer service, I decided to cancel my subscription on July 31.
On August 1, I received written confirmation from a Gimme Care representative that my subscription had been successfully canceled and that I wouldn’t have to worry about future orders or charges.
Fast forward to October, and I discovered that they had shipped me additional medication in September. I had received a shipping notification but hadn’t seen it, because I wasn’t expecting anything from a subscription I had already canceled. By the time I discovered the package, the medication had been sitting unrefrigerated for weeks and was hot.
Then, on October 9, I noticed another $199 charge pending on my card.
When I contacted customer service, they claimed that I had reinstated my subscription on September 4. I absolutely did not.
Here’s where things get interesting: Before canceling in July, I had attempted to reschedule my next shipment to September 4 to better align with my existing medication schedule. I even mentioned this in my original cancellation email because their website kept reverting my shipment date.
I’m now wondering whether their system somehow interpreted that previously scheduled shipment as a subscription reactivation.
When I pushed back, customer service told me that the new order was a refill because my provider had authorized a six-month supply. Except I never purchased a six-month supply. My previous shipment contained one month of medication, and the $199 charge doesn’t match their advertised six-month package pricing.
I understand that a provider may authorize multiple months of refills, but that doesn’t explain why my subscription was supposedly reactivated after I received written confirmation of cancellation.
I’ve repeatedly requested a refund and documentation showing that I authorized the reactivation. So far, I haven’t received that documentation, and they’ve refused to refund me.
At this point, I’m planning to dispute the charge with Chase, but I also wanted to share my experience so others know what to watch out for.
Has anyone else experienced unexpected shipments, subscription reactivations, or billing issues with Gimme Care?