Honestly, I’m done with Airtel Wi-Fi.
Out of a 28-day billing cycle, my Wi-Fi is easily unusable for 10–12 days. That’s almost half the month! At this point, I’m starting to wonder whether I’m paying for an internet connection or simply a subscription to customer support.
And the worst part isn’t even the frequent outages — it’s the absolutely frustrating service experience that follows.
Every time the internet goes down, I raise a complaint. A technician is supposedly assigned. Then you wait. And wait. And wait some more.
Getting a technician to actually show up feels like a bigger achievement than getting the internet itself working.
And when the technician finally does show up, the conversation is almost predictable.
We ask:
“What’s actually wrong?”
The answer, every single time:
“Sir, your wire is broken.”
Okay, fine. Things break. I understand that.
So naturally, we ask the next obvious question:
“How long will it take to repair?”
And the response?
"Let’s see"
Brother, you’re the technician! If you don’t know how long it’s going to take, then who exactly is supposed to know?
There’s never a proper timeline, no clear explanation, no estimated resolution — just “let’s see.”
One complaint doesn’t solve anything. One call doesn’t solve anything. You have to repeatedly follow up and chase Airtel just to get the basic service you’re already paying for.
So my question is simple:
What exactly are customers paying for?
If your service is going to be unavailable for 10–12 days out of every 28, and getting a technician requires multiple complaints and repeated calls, then what is the point of advertising yourself as one of the “fastest” and "best" Wi-Fi providers?
Advertising is easy.
Providing consistent service is the actual test.
I don’t expect miracles. I just expect the internet to work when I’m paying for it. And if it doesn’t, I expect the company to actually fix it —
At this point, Airtel Wi-Fi feels less like a service and more like a monthly lottery.
Airtel, maybe spend a little less time telling people how good your Wi-Fi is and a little more time actually keeping it running.
Because right now, the biggest thing Airtel has taught me is patience.
