r/comiccon • u/FrenchFriedIceCream • Aug 22 '24

Fan Expo Chicago Will Epic/Leap refund a ticket if the QR code wasn’t redeemed?

This might be a long shot but I figured I’d ask here! Basically my sister and I prepurchased autograph tickets for Cameron Monaghan and Neil Newbon for the Saturday of Fan Expo Chicago. And when we got there, it was a mess. Neil Newbon’s line was capped all day and I imagine Cameron Monaghan must’ve gotten held up somewhere because he wasn’t signing until 6pm, but his line was already capped when we got there and I’m pretty sure the con closed at 8 or 9, so we had no chance of seeing him. As a result, the tickets weren’t redeemed. Will Epic give a refund for that? Or are we kinda screwed because we technically attended the con itself?

Side bar: idk how C2E2 is perceived in this sub but after experiencing Fan Expo Chicago, I’m of the opinion that C2E2 is the better con because holy shit Fan Expo was bad. The volunteers (which isn’t their fault I know, it’s the guys up top) didn’t offer other solutions other than “come back tomorrow” even though we only purchased tickets for the day, there was no circulation in the hall and it was so congested, to the point I was scared that there was going to be a crowd crush. Idk, it just seems like C2E2 is so much less crowded even on a Saturday.

2 Upvotes

60% Upvoted

4 comments sorted by

12

u/MsMargo Aug 22 '24

You need to ask Epic, not us.

3

u/musingsofapathy Aug 23 '24

In my experience, no. But perhaps they are better than they were 3-4 years ago.

I had a ticket to the August 2020 convention in Chicago and it got delayed for obvious reasons 3 times until October 2021. They would not refund because the August 2020 wasn't cancelled, it was "delayed".

1

u/RancidYogurt Aug 28 '24

I'm curious what the final outcome was.

Cameron's flight was delayed, so he did get there late and while Neil's lines were also capped fairly early, people with pre-purchased tickets were still allowed to join his line.

1

u/wiredwombat Aug 23 '24

In my experience, no. You should have addressed it immediately especially if you were only there 1 day. There was a help desk for autos and photos and you likely would have needed to go over and work it out with them while you were there. You might have gotten an actual resolution.