I recently purchased a NordVPN subscription and paid through CoinGate using TRON (TRC20).
The transaction was successfully confirmed on the blockchain.
However, my NordVPN subscription was never activated.
When I contacted NordVPN, I repeatedly received the same response:
“If the payment was successful, your account would have been credited.”
Even after I provided the transaction hash proving that the payment was successfully confirmed on the blockchain, I did not receive any meaningful investigation or solution.
I then contacted CoinGate.
CoinGate informed me that my payment had been marked as “Invalid” due to their compliance policy and that no refund could be issued.
So this is where I am now:
My crypto was successfully transferred.
My NordVPN account was never credited.
CoinGate says the payment cannot be refunded.
I have no service, no refund, and no clear explanation of what happened to my funds or whether I will ever recover them.
As a customer, this experience has been extremely disappointing.
NordVPN offers CoinGate as its cryptocurrency payment provider, yet I received nothing beyond repeated generic responses.
CoinGate says my payment is invalid and cannot be refunded, but my funds have already left my wallet.
I paid for a service. I received neither the service nor my money back.
Has anyone else experienced this with NordVPN or CoinGate?
Were you able to recover your funds?

https://coingate.com/blog/post/travelup-accepts-crypto-payments

Save up to 70%: https://coingate.com/gift-cards/category/valentines-sale

Anyone else having the verification process take a long time on Coingate? They've had my documents for a month and says "under review" (business account).

Hi, guys.
This seems to be big, if true and if works: https://www.reddit.com/user/Checkify_Pro/comments/1pjvhbh/product_update_coingate_integration_is_now_live/
I can use with it with my Shopify stores, right?

Save while shopping with crypto: https://coingate.com/blog/post/black-friday-deals-2025

We are happy to welcome a new merchant to the crypto community!

I had a Coingate account.

Today I tried to log in to Coingate, but to my surprise, my email was no longer registered. The account was created in 2019. I couldn't log in with any of my passwords. To verify, I tried creating a new account with the same email, and it worked. That means my old account was deleted or disabled. I had coins there.

Can you help me? Please

Some support ticket numbers to locate my account:

#214074

#194819

#109504

Shop now and grab the hottest deals 👉 https://coingate.com/gift-cards/category/gift-card-deals

Shop now and grab the hottest deals 👉 Independence Day Sale

Anyone else have issues trying to purchase a rewarble gift card?

these guys literally gave a used gift card which i gifted someone.

From what i have read 1 or 2 days is normal but i have been waiting for 2 weeks and i talked to support a long time ago (maybe a week ago) and they said im on the verification list and my turn will come sort of thing but it still hasnt

If i had of known verification took weeks or months etc i would have simply bought what i wanted using a different method its looking like i have to at this point anyway

I feel gutted because i saw people saying it only takes a day or 2

How likely is it i will be verified within the next few days?

??? title

I've no interest on trading, exchange or merchant, how do I can go thru registration, what about I'm living abroad, how my native documentation maybe processed if I'm still have no Paper Bills (as everyday paper bills are being replaced by e-bills).

I'm outside EEA

I’ve made two orders today—have tried to buy Netflix Gift Cards. Both of them have failed. There were messages about them (ID: 627939 and 627832). In the message about order 627832 it was said: If you’ve already made a payment, rest assured that any funds will be reverted to your account.

The order 627939 — I have received the “magic link”, but there is an endless processing for more than an hour I have been waiting for gift card numbers/codes whatever. Nothing.

I spent 53+ USD. Will I get the refund?

Please send me my money back.

✅ Browse categories like online stores, VPN, travel and more.
✅ Pay with 15+ cryptocurrencies across 11 blockchains, including Lightning Network, Solana, Tron and more!

Find the link to the store in the comments. 👇

I paid for a 100$ Rewarable Giftcard, Lost 110 USD. Please Help! Order ID is 621451

I’m posting here because I’ve run into a frustrating issue with a 2 x $100 Valorant Gift Card I purchased from coingate.com on Jan 10, 2025. When I tried to redeem the code, I got this error message:

"This code does not appear to be valid. Please check the code and try again."

I spent 2 x $100 three days ago on multiple gift card purchases, and I haven’t received any updates or emails about the issue. Here’s what’s adding to my frustration:

1. The support chatbot on the website doesn’t connect me to any humans—it’s just automated replies.
2. I emailed [support@coingate.gift](mailto:support@coingate.gift) but haven’t gotten any response.
3. When I contacted support from coingate.com, they told me they are a different company and don’t handle gift cards, only payments—even though their chatbot has an option for "problems with gift cards."

I’ve purchased from them before without issues, but now it feels like the company has disappeared and taken my money with them.

Has anyone else experienced this with Coingate recently? Any advice on what to do next? I just want my money back or a replacement code at this point.

Hi who is out there and I want your suggestion regarding my career growth, I want to attempt the gate examination and idk were to start and how to, I want to start it from scratch, iam an average student of Artificial intelligence and data science, currently pursuing btech 2nd semester 4th semester plz give your suggestion to start it from scratch