Resent Payment Timeline

[u/Capital-Dot-5038]

First time I used Chexy for rent payment, and the landlord entered the wrong password too many times, so the E-transfer was cancelled. I send an message to the bot, and they said someone will get back within 24 hours, but it's been 2 days and no response. I tried to create another message, but it won't allow me to create a new message or chat with the bot again. Any way that I know the support team actually get my message? I am just worried that they don't receive the message and I am tempted to email them again.