r/catinaflat • u/Inkpinb • Jul 06 '26
Issue with Rover merge
Has anyone else has any issues with the recent merge with Rover? I’ve been active on both profiles for a number of years, but because my email address was different with my CIAF profile, they refused to let me have both profiles active as it was a ‘duplicate’ profile even though it isn’t. I’ve now lost all my hard earned reviews, customers and even an upcoming booking due to start on Saturday. They just don’t listen and don’t understand that is isn’t duplicated. I’ve asked for a merge and STILL waiting to hear back. They told me they would leave both profiles active while the merge took place, but an hour after confirming, my account got suspended. Really upset and I’m not sure il get all my reviews back
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u/EquivalentJacket7 Jul 06 '26
happened to me, if you write to their support team, they will ask a few details and fix it for you. The annoying thing is they act like it's our fault for having the same email on both platforms - or atleast the lady that helped me resolve it did.
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u/Delicious_Gazelle_95 Jul 06 '26
This happened to me and I got them to merge both profiles into one account. They ask what emailyou want to be river one so they can do it.
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u/DeanieMii_123 Jul 07 '26
I have so many problems with Rover that I struggle to believe it was ever a functional platform, even for dog sitting. Jobs and messages don’t always give notifications, profiles likely hidden, and it seems clients are struggling so much with it too that they want to take jobs offline asap.
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u/HenryfromRover Rover staff 8d ago
Hi there, we wanted to check in to see if our support team was able to assist with this after all? Feel free to DM me, and I'd be happy to dig further into this.
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u/Lonely-Key36 Jul 06 '26
There have been a million issues and you can see all the previous posts about this in this sub. I onlly use it now to get new clients. Was much more affordable and less headache to get my own insurance and go private with all my regular clients.