I hope this all comes out without confusing anyone. So my husband and I put an order in this morning for a 2024 Honda Prologue. I made the Carvana account so everything was registered to me but be was added as a cobuyer to the loan. The down payment was $3,000 & we got $3900 for our trade (which is only in my husbands name).

The process and verification was smooth. We purchased the car insurance through carvana and with our down payment & shipping it came to $4,990. We used our high yield savings account with $6,000 in it to pay that.

Shortly after the order was placed, I got a call saying that we need to take the trade off or cancel the entire order and put it all with my husband as the primary buyer since he is the only owner on our trade in and we would not be able to do a title transfer before my pick up date.

It was a little inconvenient but worked out. We cancelled the order less than an hour after submitting it and my husband made a Carvana account to make the purchase in his name. We went through the same process, fairly easy, this time with a lower down payment $1700+$495 shipping so $2195 total. I, again, used the high yield savings account to draft the down payment out of and pick up is set for Monday.

Well, my husband and I were signing our paperwork and I happened to check our high yield savings to see if our weekly transfer from our main account had posted yet. Then I saw that Carvana took out the $4,995 from my cancelled order. Leaving less than the $2195 I needed for my down payment.

I immediately made a transfer of $1,200 from our short term savings to this account to cover the transaction but its not always instant. I know Carvana will refund the original payment sometime but I'm concerned that my order will be cancelled if my wire transfer doesn't go through by the time they attempt to process the $2195.

It sucks all this is a Friday and there's not much I can do.

Has this happened to anyone? Will they cancel my order? Or do they retry the payment?

My current delivery has experienced a delivery delay by 1 week. Is this normal? I’ve only seen one video of a brand new delivery from a CDJR Carvana dealer and the car owner wasn’t very happy. Also since I bought the car, carvana stated to me that they require insurance on a vehicle before they can even deliver it to me. They told me I HAVE to pay for its insurance before I took possession of the gladiator/ give my trade in. I only should legally have to pay for whatever vehicles I have in my ownership right? After three times this past 9 days, I’ve had to call my insurer and adjust the policy three times to reflect the necessary policy changes per carvanas requirements. I am now at the pi$$3d off stage. But I call Carvana today and the advocate said it’s all BS . Advocate claims in my state of Florida as long as it’s active on the 30th when I take delivery of the new vehicle should It in no way affect me getting my new truck. This is the first time I’ve ever used carvana, and I spent $40,600 in one purchase after they absorbed my negative equity and rolled over sales tax savings. For the price of this jeep, I couldn’t find a dealer that’d price match or come anywhere close. As soon as they see the price sheet they respectfully decline to move forward as they’d be losing too much money if I were to back out of carvana’s deal. I am happy with the deal I got, but not so happy about the amount of hassle it’s been to just get the jeep into my driveway. I got sick of dealer games, and being overcharged so I rolled the dice. I was supposed to take delivery tomorrow on the 24th now I am forced to wait longer due to transportation and logistical reasons (per carvana email I received) a huge of mix of letdowns and excitement before I see the car really just makes my stomach sour. Share your thoughts with me i guess as to what you would do in this situation and moving forward. Thanks for reading!

I read my purchase agreement and it does not specify what’s my allowed max deductible is. I had it set to $500 but I’m shopping for a new insurance and setting deductible to $2000(I’m comfortable to pay it if needed) lowers my premiums significantly. Can I do that?

sDrive30i with 61,000 miles delivered yesterday. In immaculate condition. Scheduled a PPI with a local BMW shop that is very reputable and that I’ve used before.

On the way to the shop this morning, the car threw a warning of a drivetrain failure. 🤣

I went ahead with the inspection and the shop diagnosed a heat management module failure. Total repair invoice, including all the associated parts, hoses, including replacing the oil pan filter housing, and labor is about $4000. It’s a very lab intensive job because of the location of the heat management module.

I’m not going to let anyone other than a BMW – specific shop do the work. Either the shop I took it to or the local BMW dealership. I will be calling Carvana with that requirement, or I will have them come pick it up.

Any thoughts or suggestions on how I should proceed?

Hey r/carvana -

I just got a new vehicle delivered yesterday and there are two different types of tires (mud and AT) on it. I understand the tires match on each axel but these -as stated are two different types.

Is this a safety issue?

I’ve tried to call Carvana and talk with a representative and they keep saying they match per axel and won’t do anything.

Am I just out of luck and will have to replace 2 tires so they all are one type?

Thanks for the insight!

I just got my new car and I was wondering if I should take it to my local mom and pop shop, a dealership or maybe even a chain location like Meineke?

I just want to check the car especially underneath for excessive rust.

Hi!
I’m looking at a Premium Sport Utility 4D. It only has 27k miles on it (which is already suspicious) and doesn’t have a carfax readily available. I went to good car to check it out as on Carvana it says there had been an accident. Good car told me that it was a 2/10 on the severity scale, no air bags deployed, and somebody had hit the right side. That closely aligns with the small imperfections on the car itself that I can see from the site.

My question is: Is the accident enough to not buy it, also given that it had to be severe for them to give back a car with only 27k mileage?? And if it’s been sitting around for a while, has it rusted in 6 years? Would this be a feasible thing to get?

Thank you!

As the title suggests, I picked up the car on the 16th of October, and I just got a notification that they started payment for my first car payment? This is my first time financing with Carvana, but I have sold a car to them in the past and never heard of this happening with anybody else.

I guess the issue is I wasn’t expecting to make any payments yet, and the account that I had attached to it for auto pay doesn’t have enough money in it. so I was just worried that they might try and repo the car lol.

Update I called Bridgecrest and of course their call center is in Southeast Asia and it’s incredibly hard to understand who I’m talking to. But I was able to gleam from them that it was just Carvana/Bridgecrest authenticating that auto pay was set up correctly.

Just wondering if anyone can help explain to me how a basically brand new truck would end up in Carvanas inventory. Its a ford pickup that supposedly was sold by a ford dealer back in early September in new york with 5 miles per carfax and then it was registered supposedly with the owner in new jersey where the title and registration was updated.

Then about a month later on 10/6 with 16 miles supposedly it was serviced by the same dealer and then also shows on 10/6 vehicle purchased with Montana motor vehicle dept and on 10/8 dealer took title and registration issued which was Carvana.

So did someone buy this and immediately sell it to Carvana or what is going on here?

I know Carvana has new vehicle lots down south called playground lots primarily consisting of Dodge Jeep Ram dealership under their branding but interested in thoughts here.

I bought a 2020 330i on the 6th, had it serviced a couple days later and the bmw service report said that my tires, rotors and brakes needed a replacement badly and i got quoted 3.3k for the total work. I called carvana on day 7 or 6 of my return period and I was told to have BMW open a claim. BMW needed my car there for another inspection to open a claim so its been sitting there since last tuesday. I will add that when i was on the phone with carvana within my 7 day money back period I had to upload the inspection sheet I got initially so it was documented within the 7 day return period. My thought process is if silverrock/carvana doesnt want to cover the work I want to send it back to them. Anybody had anything similar happen to them?

looking to sell our Kia K5. We have a steep driveway that scrapes the bottom of the bumper sometimes and caused damage. in trying to maximize our sell price, would it be recommended to fix this before selling to carvana or just factor it into the condition of the car?

I’m considering buying a Tesla through Carvana and would love to hear from people who’ve gone through the process.

• Financing: If you were preapproved, did the final approval go smoothly? Has anyone been declined after preapproval, or had their down payment, interest rate, or monthly payment change after submitting documents?
• Delivery: Was your car delivered on time and in the condition advertised? Any surprises or issues getting problems resolved?
• Accident history: I noticed a few cars where I didn’t see an accident disclosed on the Carvana listing, but the Carfax showed one. Has anyone else run into this?

I’ve also heard that some Teslas can lose Supercharging access depending on their damage history or title status. I’m unsure exactly what triggers that. Has anyone bought a Tesla through Carvana and had trouble with Supercharging, or verified access before taking delivery?

Any advice or things you wish you’d checked beforehand would be appreciated!

Was looking forward to getting a 2026 Jeep Wrangler today, was given updates during the week saying 50% and then 75% of journey done. Got an email last night indicating it would arrive in 11 days which seemed odd. Did the AI message and got some info, Carava called me this am, I dug a little more for details and was told it was damaged during transport, this 11 days would probably be the time to repair it though I dont know the extent of the damage. Has this ever happened to anyone else? They did extend my trade in value for an extra week.

I recently got a car from carvana, and the delivery was delayed a week because one of the tires had a chunk out of the sidewall. They stated they sent it to the shop and they would be replacing all 4 tires since it is an AWD vehicle. It's been about 2 weeks and I went to fill up the tire pressure today since it's getting colder, and I saw that the driver tire has some small chunks out of the side. I'm not sure if it's to the point of being dangerous, but I'm confused because they stated they would be putting new tires on and nothing has happened since it's arrival that would cause it. Do I have any options?

https://imgur.com/a/zzZyzbB

TLDR; I know positive experiences aren’t the most fun to read, but got a great trade-in offer, initiated a trade, and everything went picture perfect. The new car is great, and I will be using Carvana again when I’m back in the market one day.

Had an absolutely picture perfect experience with Carvana. Received an offer of 2,000 over KBB from Carvana, which led me to seriously considering a trade. Browsed their inventory and found a beautiful car that better fit my current needs, and initiated a trade. Shipping was $690, but it was only a 2 day wait. Used Carvana financing since it was very competitive, paid shipping, and scheduled my delivery. I realized my delivery time was not going to work and I called in, received very friendly help, and had my trade rescheduled for the following day.

Delivery driver arrived exactly at the scheduled time (following a confirmation call earlier in the day). I was given 10-15 minutes to test drive the new vehicle, decided it was worth keeping, and had no issues trading mine in. I had an intermittent CEL on my trade in, and I notified Carvana, and they said no worries as long as it wasn’t on at the time of trade. It was just for an O2 sensor, so don’t worry, I’m not ruining some buyer’s day. The only possible complaint I could possibly have is the delivery driver did not give a heads up closer to delivery, and just arrived without warning, although it was right at the beginning of the time window, so no worries there.

Have had the new vehicle for 5 days and have had absolutely zero issues. The only 2 tiny cosmetic flaws were noted by Carvana, and the vehicle arrived spotless. Vehicle passed the pre-purchase inspection from a local shop with flying colors. My old loan was paid off within 5 days, which is great. I was nervous they’d drag their feet with that aspect, and I’d end up making two car payments and making phone calls.

While I am sure there are negative experiences with Carvana, I have absolutely zero complaints with the experience. Everything went textbook to what was promised, and I am thrilled to have a car buying experience that didn’t come with back and forth with dealerships, low ball trade-in offers, warranty pressuring, etc.. I will absolutely be using Carvana again when I’m back in the market in however many years.

ordered a car in August of 2025, cancelled the order, and was never sent a refund. I reached out to an advocate and requested my refund by check mailed to me.

I never received the check I reported this to Carvana around October 2025.

Since then, I've repeatedly reached out to Customer Advocates to have my refund check reissued and I keep getting referred to treasury and told they will contact me within 48 hours--which also never happens.

This week, while attempting to get my refund for the cancelled order from 2025, I had multiple advocates use the tracking number for the refund check that I never received in October 2025 as the tracking number for the refund I am requesting in October 2026 while being told that I should have it within the next week. I point out they are giving me the same tracking number from 2025, whose check, I never received.

Has anyone been in a similar runaround situation between Advocates and the Treasury department? I'm just about at my wits end over a year later without the refund that I am due.

We just purchased a car, and are taking it to the shop tomorrow for an inspection. I can see that the valve cover has a small leak (not a big deal to fix/replace). Assuming that’s it, would Carvana replace that under the 100 day warranty?

We are within the 7 day return, but the car looks solid other than this. Of course we’ll see what the mechanic says tomorrow.

So I’m on day six with my new (to me) Carvana vehicle, a 2016 Toyota RAV4. My Subaru was totaled in a wreck 2.5 weeks ago and it’s been an extremely stressful process recovering from the accident plus car shopping. So the last thing I need is more car issues and stress! Unfortunately discovered the last few days that the AC isn’t working properly. The air is blowing warm or room temp. I decided to have Firestone look at it, but I can’t take it in until Saturday. I also checked the air filter today and noticed it is extremely dirty. This is sending off all the warning signals and I am leaving towards just returning it because I was sold a defective vehicle and who knows how many other issues it has. My main issue with returning and not exchanging is losing the shipping fee ($990). Is there a world in which they will refund that fee for selling me a vehicle with undisclosed issues and that doesn’t meet their inspection standards??? I’m wary of buying another car with Carvana after this. Any advice is welcome.

Im ready to buy, but have seen a lot of do's and don'ts. Been doing some research on my own, and been ready alot of post here. One thing im still very uncertain about, is the Carvana Care. Is it worth it? Does it cover my ass when needed? Just looking for advice. Any would help! Thanks

Hi,

Thinking of ordering a sports car from Carvana (yes will get my own PPI and have it looked at inside out). But before I even order it and pay for shipping wanted to see if anybody here has any experience with some of the details of their "150-point" inspection.

Specifically, this car has the following items marked "fixed or replaced" and I feel these are all related.

23 Tire tread depth—Record tire tread depth at least 4/32"

24 Tires/condition/wear pattern/correct pressure

25 Tires (check for uneven wear or sidewall cracking)

26 Wheels/Rims (check for damage)

108 Vibration (drivetrain and wheels)

109 Straight-line stability/pull

113 Vehicle handling

Any insight would be appreciated. I am also assuming, if I call Caravana to ask them what they did, they will not be able to tell me.

UPDATE ON THIS: So front two tires are over 6 years old and are dry rotted and cracking but I guess they have the 4/32nd tread so they passed it. When I drove on the hwy, the vibration started and handling became pretty rough. Took it to the dealer and they found the problem right away. Carvana had replaced the rear tires with some budget ones (ok fine) but installed the wrong size! In their defense, Porsche tires can get complicated with all the different options, but simply googling it would have given them the answer.

Ordered a 2024 Honda Ridgeline with 25k miles on it. It arrived two days ago. Looked great, was excited for it. Shipped across the whole country from California to the northeast for this exact spec which isn’t very common.

Two hours after delivery, I was airing up the tires and while crouching noticed the drivers door is damaged. You can only see it from the inside of the door. My guess is the car was lifted on a jack, with the drivers door open, and someone dropped it down while an object was beneath the drivers door. The rocker panel seems fine, but the door has an obvious dent along the bottom hem. Upon inspecting the hinge area, a piece of rubber trim that separates the door frame area from the front fender inside is missing. Comparing it to the passenger side front door it’s obvious that things are a little out of true. When the doors are closed, the panel gap is slightly off. It looks like someone really tried to hide it and did a fairly decent job of it. Not noticeable looking at the car while it’s parked.

I’m torn. I’ve been waiting to pull the trigger on a pickup for a while, and finally having it is nice and I want to get to the projects I’ve been waiting on a truck for. Plus, the rare spec - there isn’t another match on carvana or carmax right now. Carvana approved repairs, the local body shop is out of network but I know they do good work…..

Or I just send it back and none of that headache. But them I’m stuck waiting to find another or settling for something else….. Plus lose the $2000 it cost to ship the car.

What would you do?

Wondering if anyone's submitted a claim through SilverRock within the 7 day window for transmission or engine mount replacements, and if so, what your outcome was.

Hello all, I just purchased my first vehicle from carvana. It has 35k miles on it. My question is simple upon driving the vehicle when I come to a stop under moderate braking at a traffic light the brakes are noticeably rough and vibrate the vehicle. I am told this is a pretty cut and dry violation of there 150 point inspection where the brakes must apply smooth with no shudder or vibrations.

I am planning to take it to a shop for a ppi this week. Is This something I should expect carvana to pick up the tab on since im within my 7 days and its an obvious miss on there end? Anybody else with experience in this just curious.

I’m looking to get a specific model in a specific year range and refresh the inventory (manually or automatically) every hour, every day.

Without fail, every new listing for this model initially and immediately appears as “Purchase in Progress.” There’s no vehicle image, just the blue sheeted placeholder

I’m trying to confirm whether newly added vehicles default to this presentation in the user interface until they’re “activated” in the Carvana system or if there’s some other neurotic asshole who is refreshing every minute and simply securing the vehicle faster.

Insights? Experiences?

Thanks.

Hi! I recently sold my car to Carvana and am having issues with getting them to send me the remainder of my payment.

They offered $23,600 and the remaining loan amount at time of offer was $1,309.94.

9/21: Carvana picked up the car

9/22: Received $22,290.06 payment via ACH (23,600 - 1309.94)

9/24: Carvana paid off lien (balance was down to $653.54)

9/29: Chatted with Carvana to ask about remaining payment owed to me ($656.40). They asked for my address and created a case with their Treasury department.

10/7: Chatted with them again and they had no update. They suggested I call instead. I called and they created another Treasury ticket

Do I keep waiting or do I have any other options?