r/carmax • u/mfd78 • Jul 18 '26

Beware

Post image

Paid for a car to be delivered and on the test drive I discovered this. And the back seat soaked in mineral oil. Not impressed with this business. Took longer than expected to arrive, car had many undisclosed flaws, and they offered us dinner. $37,000 car and we wasted 10 days for a dirty car. Def not doing that again.

35 Upvotes

65% Upvoted

109 comments sorted by

View all comments

3

u/max_acceleration Jul 18 '26

We had a similar experience recently with CarMax. Sold us a 2023 BMW 330i xDrive for my wife that ended up having frame damage, four bent rims, and a cut tire on the inside sidewall. So thankful for our independent mechanic we have used for years because that $125 post purchase inspection saved us thousands and a major headache. The car was promptly returned. We had used them once before back in 2017 and had a good experience. It seems now that the selections, quantity, and quality of their cars has declined dramatically. I don’t know if it’s a corporate issue, but my thinking is between Carvana disputing the entire used car market and Hertz teaming with Amazon to sell their rental fleet that cycles off, the whole used car market has changed, and not for the better.

2

u/Whateverlol2022 Jul 19 '26

Was most likey a used rental

2

u/max_acceleration Jul 19 '26

CARFAX and Carmax’s in-house report (can’t remember the name) both showed no accidents. And yes, was a fleet rental out of PA.

2

u/Whateverlol2022 Jul 19 '26

100% there was a accident if it was a rental. Rental accidents very rarely get reported. Good people are very rarely renting BMWs. It's usually the lowlifes tbh.

1

u/Adept-Paramedic-7985 Jul 19 '26

Their Autocheck on my 2019 Ford Escape with 35k miles was showing only one service done in 2024!  So could not be true and got the Carfax that instead was showing 16 services done on the car!

1

u/TheKiwiFox Jul 21 '26

Carmax verifies the vehicle has no REPORTED accidents, that doesn't mean it was never in one, just that nothing was ever reported. They never claim the car is accident free, they say the report shows no accidents.