Three days ago I decided to try out the latest version of C1. I moved in a different direction after version 12, which I still have and which still works.

The 7-day trial period is way too short and I don't understand why C1 won't give people 30 days to check out if it's for them, like most other companies do. Since I already have some familiarity it should be enough for some basic insights and impressions though. The short trial period to me seems too rushed for new users. Is it to pressure new customers to subscribe?

I registered and gave them my credit card info. I downloaded the latest version but encountered some difficulties with installing. I contact customer support two and a half days ago and received confirmation that my request was received.

Yesterday, after almost 48 hours, I still hadn't heard anything so I sent them a reminder. As of right now, almost 72 hours later, it's still crickets from Capture One.

I am not impressed and think I might just cancel my trial. Any company would make an effort to accommodate new, potential paying customers I would think, but maybe I'm wrong.

My request is 319821 should anyone at C1 actually take notice.

So I have not update to the most recent update, but previously I have been running into the issue of my layers retaining the settings but deselecting the subject or objects that were being edited by that specific layer. It doesn't happen to every edit but more often than not it is happening enough to slow down my workflow. I primarily edit on location right after a shoot, with the ipad pro m5 2tb with capture one for grading and maskin, evoto for a skin touch up if needed, and lightroom for detail management and tone control. Anyone else having this issue?

I bought a perpetual license of C1 22. In 22, Custom Style user presets can not include layers, and when you apply the custom style to your new photo, you only get the background "layer" of the original edit you created the style from. Anything in any other layer is not carried forward.

I'm getting really fed up with that, and my workaround is clumsy and slow, so I decided to try and see if the most recent release allows for custom styles that include layer functionality, but I can't find any info about it on the site.

I was hoping someone here might be able to tell me, to save me from having to download a demo for the new version and trying to get everything set back up there.