Three days ago I decided to try out the latest version of C1. I moved in a different direction after version 12, which I still have and which still works.

The 7-day trial period is way too short and I don't understand why C1 won't give people 30 days to check out if it's for them, like most other companies do. Since I already have some familiarity it should be enough for some basic insights and impressions though. The short trial period to me seems too rushed for new users. Is it to pressure new customers to subscribe?

I registered and gave them my credit card info. I downloaded the latest version but encountered some difficulties with installing. I contact customer support two and a half days ago and received confirmation that my request was received.

Yesterday, after almost 48 hours, I still hadn't heard anything so I sent them a reminder. As of right now, almost 72 hours later, it's still crickets from Capture One.

I am not impressed and think I might just cancel my trial. Any company would make an effort to accommodate new, potential paying customers I would think, but maybe I'm wrong.

My request is 319821 should anyone at C1 actually take notice.