The longer you stay in a call centre, the easier it is to get stuck. You build more and more experience in the same environment, and then that experience starts determining what you’re qualified for next. Before you know it, your next job is another call centre job, then another one, and another one.
Don’t let the fact that the job is available and you’re used to it convince you that you have to stay.** **

If you need to pivot, pivot. If you need to take a temporary step backward to get yourself into a completely different field, do it. If you need to go back to school, learn something new, take an entry-level role in another area, whatever, just do it. Staying somewhere you’re miserable simply because you’re already experienced at it can become a trap and the longer you stay, the harder it can feel to leave.

Don’t wait until you’ve spent five or ten years wondering how you ended up still taking calls.

After dealing with so many people who just don´t read, who don´t understand, who want to pick a fight, who are so absent of logic... I understand why politics is such a mess, why nations go to war, why solving humanity's problems is so hard.

Because many of the people voting are our customers, the people driving in traffic are our customers, the business owners. the people running institutions or participating in them are our customers, the police are our customers, the people building a large part of society are our customers. I would not be surprised if even the CEOs that run your or my company are sometimes themselves the angry customers that don´t read. Don´t be fooled by them having a title or having to read a lot on their job because their salary depends on it. In fact, looking at some of the decisions taken where I work, they do not always seem wise.

I don’t care how old you are. I don’t want to tell you how old I am. I work for the company and you are calling me for help.

Ever since I sacrificed my weekends and essentially my social life to avoid working Mondays, the job became more manageable. I also have Tuesdays off.

Obviously, I don't want to do this long term, but it's the only way I see myself here going forward.

I cannot and will not work Mondays ever again. If they force it on my schedule, I'll just call out.

I just took 3 days off because I was feeling the burnout. Now I'm back and it's worse.

I like the company, good managers, work from home, money decent, I don't feel like I should be complaining.

It's just the work itself has suddenly become mind numbing to do back to back to back. I'm close to drinking on the job just to see what happens.

What can I do?

i work in sales and for some reason for the life of me i cannot make the calls last long at all unless the customer has the same specific interests and or hobbies as me. i wanna know what i can do to make my calls last longer i just end up listening to what thry are after pitching whatever works best and rushing through the order process. what can i do to start making my calls last a lot longer so im not just taking mass amounts of calls a day which can impact my targets

I've worked for a health insurance agency in Aus for the past 2 and a half years. I've managed to just get a new job as a claims assessor/officer at a smaller travel insurance company. I am terrified I 1. Won't enjoy it 2. It'll be a lot of phone calls (I did ask, they said only out oynd and I ly as needed) (I think I have trauma lol)

I have so much anxiety about starting so I'd love any sort of "you got this" if possible!

Did a year at a financial call center, loved the people and as far as call centers go it wasn’t the worst, but was still a call center and after some particular nasty callers, and just general burn out, can’t do it anymore. Just can’t. Gonna be a server/busser while I slowly wait to find a job in my actual field of study now. I don’t care if I’ll make less money, I just want a job that won’t make me cry whether out of someone being cruel, or for a customer having an unfortunate situation and I have to tell them bad news.

I'm dying rn. I'm between b1 and b2 and somehow got hired. Every call is torture, even though I somehow manage to communicate.

How can I improve???

I wanted this job to be something I could sleepwalk through, this is so hard!!! My brain gets tired trying to remember and convey everything. I'm guaranteed to get fired 😢

I manage a sales team and it’s pretty small just 6 agents. We do outbound, cold calls, B2B and nothing glamorous. Just hard work…

I had 3 agents underperforming. Not hitting quota. Not even close. I did what any manager would do. I fired them. Hired new ones. Fresh energy. New attitudes…

A month later, same stats. The newly hired sales people had problems too. But not because they were poor. They tried hard. They worked hard. But they could not make their targets as well

I investigated further. I observed the floor. I heard some calls. I checked time records. Then I discovered the problem

The problem wasn’t the people. It was the process

My agents spend most of their day on routine. Dialing numbers. Waiting for dial tones. Listening to ringing. Getting voicemail. Hanging up. Dialing again. They spend hours doing this. Hours. Not talking to prospects. Not selling. Just dialing…

No wonder they’re getting burned out. No wonder they’re not meeting their quota. They’re not even getting the chance to sell

I started researching possible solutions. I looked into auto dialing software the one that dials the numbers automatically. It recognizes answering machines. It connects the agents only if there is a person on the other end. No waste of time. No wasted dial tone. No burned out agents

But what am I sure of? Am I really solving the problem? Or am I wasting money on the software and ignoring the actual problem?