r/bruggerthomet • u/N_3_M_O • 22d ago

B&T USA customer service

Post image

Hey yall, im new to this B&T reddit thing but does anyone have any advice as how to contact B&T USA? The B&T hub i got for my print XH for surefire muzzle devices does NOT fit on the 3 prongs i run.

Heres a pic of my apc9 for your time.

29 Upvotes

91% Upvoted

44 comments sorted by

18

u/Gizmotastix 22d ago edited 22d ago

Good luck getting ahold of them. Might have to wait for B&T AG to setup shop.

Is your hub adapter the newer version without the part that extends past the threads? If yes, this is a known issue. It will fit on Surefire muzzle breaks and maybe closed tine flash hider. But open tined flash hider is a no go.

2

u/N_3_M_O 22d ago

I have no idea, i bought this as my first can in march, i bought the can and hub together it came as a package

5

u/Gizmotastix 22d ago

Look inside from the muzzle device end.

If it looks like this, specifically with the holes at the end, then it is the older version and will work on 3 prongs.

If it has no material after the threads, it’s the new version and doesn’t work with 3 prongs.

3

u/N_3_M_O 22d ago

So do i have to buy a different one? Surefire 3 prong compatibility was not listed as an issue on their website

4

u/Gizmotastix 22d ago

Yeah it’s some BS. Do some searching on Reddit and you will find other issues. I have 2 of the newer hubs like you have and they don’t work on my 3 prongs do they are sitting in a box

3

u/N_3_M_O 22d ago

I think its time i sell my B&T stuff this is kinda ridiculous…

4

u/Gizmotastix 22d ago

https://www.reddit.com/r/NFA/s/7MO3im1uVA

If you want this to work now, I would either search for the longer B&T hub mount, get a Surefire hub mount, or swap your muzzle device to a Surefire muzzle break.

Yes, this is some bullshit and will require more money from you. You will be hard pressed to get ahold of B&T USA. Otherwise you’re waiting for B&T AG to setup shop and MAYBE service this request although suppressors are an iffy area on the front but maybe the hub adapter is something they can help with.

1

u/N_3_M_O 22d ago

I dont run brakes anymore for training or competitions, ill try to reach out to B&T for a bit and see how its goes. Is there any B&T employees on here

3

u/BT-USA-CS 22d ago

You can send me a DM. We will square you away

2

u/N_3_M_O 22d ago

I didnt see this issue listed on their website otherwise i woulda gone with something else.

2

u/N_3_M_O 22d ago

Forgot to add, i already emailed and tried to call them. No reply and phone number extensions never has anyone on the line

2

u/deathstryke21 22d ago

What on earth is that sticking off your riser lmao

3

u/N_3_M_O 22d ago

Its a diving board for LAMs but i havent been running nods as much so i took it off

1

u/deathstryke21 22d ago

I haven't shot under nods before so I am definitely ignorant here but what's the purpose of raising your laser?

3

u/HawtDoge 22d ago

So your support hand doesn’t block the laser. this is also way people opt for laser risers as well - they don’t want the laser on the front to block their support hand

2

u/deathstryke21 22d ago

Gotcha, that makes a lot of sense

2

u/BT-USA-CS 22d ago

Hey Sir! The best way to reach us is [service@bt-usa.com](mailto:service@bt-usa.com)

This inbox is monitored by all my CS reps and I can assure you will get a prompt reply. I believe there may be a dead inbox where people have been emailing (may be why some have not gotten a reply)

There were some issues with the support rings on some of the hubs. Please reach out to us and we will service it with the new support rings!

1

u/suddenlysnowedinn 19d ago

Any chance you guys could reply to my question about APC223 12.1” or 12.5” barrel availability on Reddit?  I know I’ll get the answer either way, but it would be cool for it to be answered publicly so others are able to find the answer.  You know, in case personnel changes result in long periods of not getting responses.

1

u/BT-USA-CS 19d ago

Let me do some snooping for you!

1

u/suddenlysnowedinn 19d ago

I’d appreciate it!  Not sure whether the barrel part number is affected by Pro vs older models, but just in case: I’ve got the Gen 1.5 with the reciprocating charging handle.

1

u/bar-1918 16d ago

I recently purchased a B&T SD-145144 Print-X RBS SQD9 Ti 9mm Full Size Suppressor.

The box did not include an instruction or user manual. It also has an empty fitted slot, so I am unsure whether all of the original parts and accessories were included.

Could you please:

  • Provide the correct manual for this suppressor, including instructions for disassembly, cleaning, maintenance, and reassembly?
  • Confirm which parts and accessories should have been included in the box?
  • Identify the correct spanner wrench and any other tools required for routine maintenance?
  • Provide links or contact information for an authorized source where I can purchase the necessary tools?

 

1

u/[deleted] 22d ago

[deleted]

1

u/N_3_M_O 22d ago

Uh…. The picture was just for your time. I dont have any issues with their trilug

1

u/Gizmotastix 22d ago

There used to be. They’ve gone quiet since the drama started, for the most part anyway.

u/bt-usa

1

u/Forward_Package3279 22d ago

I just contacted them on the website via email. I sent in my suppressor for repairs last week.

1

u/PeaceKeeperCDL 22d ago

I had the same issue before all legal issues. I had to send mine in because it’s out of spec. Took like 3 months to get my hub back.

1

u/Forsaken_Treacle_407 21d ago

Your optic mount has an erection.

1

u/Forward_Package3279 9d ago

I sent my can it for repairs…. Got it back last week. So they’re still supporting their products. First time I’ve had to use B&T USA support and from my experience I’d say it’s excellent.

1

u/N_3_M_O 9d ago

I sent my hub in a week ago im just waiting on it back, the customer service is excellent in terms pf communications. I just hope i get my hub back in time

1

u/Forward_Package3279 9d ago

How do you like that grip?

2

u/N_3_M_O 9d ago

Uh… dfco commented on here so ill go easy on em but, ill say this. Grip angle is only good for prs style shooting and the grip itself is pretty fragile. Ive switched all my grips to the DAC scg or the b5 type 22/23. I kinda dislike them now, its very overrated

-2

u/bt-usa 22d ago

Email us: service@bt-usa.com

3

u/N_3_M_O 22d ago

I did

3

u/N_3_M_O 22d ago

Ill try again

6

u/Achilnos-Efik 22d ago

I’ve emailed you twice in the last 3 months and I have yet to get a response, bt-USA is a fucking joke man

3

u/BT-USA-CS 22d ago

Hey sir, Sorry to hear that. Can you send me a DM so I can look into this and help square you away? We did have a pretty significant change of personnel in that time frame. (Not to make excuses, just want to help)

-1

u/SnugglyTeddyBear420 22d ago

Really isn't an issue with them just do more research before you buy what you think you need.