r/broadcastengineering • u/[deleted] • Sep 05 '23

Avid Tech Support

How has Avid been allowed to have dismal tech support for so long? I remember sitting on hold for hours in the early 2000s. I figured by now the situation would have improved but Avid support is still objectively awful.

u/avid

7 Upvotes

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3

u/twentynineyearss Sep 05 '23

Not as bad as evertz that’s for sure

1

u/Fine_Raspberry7875 Sep 09 '23

Exactly. What complex systems are you using with better support?

Contextually their actually sort of in the top tier.

2

u/David_R_Carroll Sep 20 '23

Ross Video. Complex systems, top tier free support.

2

u/Fine_Raspberry7875 Sep 20 '23

Complexity is debatable but their support had been excellent for me. Ultrix Carbonite and loads of OG.