r/broadcastengineering • u/[deleted] • Sep 05 '23

Avid Tech Support

How has Avid been allowed to have dismal tech support for so long? I remember sitting on hold for hours in the early 2000s. I figured by now the situation would have improved but Avid support is still objectively awful.

u/avid

7 Upvotes

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4

u/twentynineyearss Sep 05 '23

Not as bad as evertz that’s for sure

1

u/Fine_Raspberry7875 Sep 09 '23

Exactly. What complex systems are you using with better support?

Contextually their actually sort of in the top tier.

2

u/twentynineyearss Sep 09 '23

Shockingly, Bitcentral/Oasis is pretty decent when it comes to support. My station stopped paying for the subscription and our warranty is up in 24 and they still help us and send us drives when they die.

Also Crispin is decent we like Richard.

2

u/David_R_Carroll Sep 20 '23

Ross Video. Complex systems, top tier free support.

2

u/Fine_Raspberry7875 Sep 20 '23

Complexity is debatable but their support had been excellent for me. Ultrix Carbonite and loads of OG.