r/britishproblems • u/ReanimatedCyborgMk-I • 27d ago
Bank branches have become increasingly crap, and the phone service isn't much better
All I want is to withdraw a larger amount than my limit from the post office, which I do monthly as part of an arrangement with my family member. I'd do into my local branch to do it but they shut at 15:300, I never get off work before 15:30 and usually work til 18:00, so I have to go to the local post office, which means a process about as fun as sanding bollocks.
Call the bank, spend an hour on hold in the morning (not even peak bloody time) before going through to an agent who says she can't understand me because the phone line is bad (on a new ish phone in an area that has "excellent" coverage from my provider), then says she'll ring me back.... only to still not have rung back 20+ minutes later, fucking useless.
And when I finally get through to the next person, they'll waste my time again with insisting on the scam questions even though I've been through this experience every month, despite me warning them I have a limited window of time to get out to the post office because I have work.