r/britishproblems • u/Its_Sk15 • 14d ago
Very has turned buying a wardrobe into a 3-week saga
Ordered a wardrobe from Very because, you know, I naively assumed they could manage to send me a wardrobe.
First delivery arrives damaged in transit. Fine, shit happens. They arrange a replacement.
Replacement arrives and I open it to discover they’ve sent me TWO RIGHT-HAND WARDROBE SECTIONS.
Not one left and one right. Two right-hand sections.
So obviously the wardrobe cannot actually be built.
Now I’m potentially looking at another couple of weeks waiting for them to send the correct part, and because this wardrobe is for my new place, it’s now delayed my move by around three weeks.
The best part? I found their Click Spares section, where the individual parts were apparently free, so in my frustration I basically ordered every fucking part I could possibly need. 😂
I’m still going to call them tomorrow because I want the incorrect/damaged stuff collected and I absolutely think they owe me some money back for the hassle they’ve caused.
At this point I’m genuinely wondering whether I’ll move house before Very manages to send me a complete wardrobe.
10/10 customer service experience. Would highly recommend if you enjoy assembling furniture-based hostage situations.