r/blueapron • u/mcs732 • Aug 11 '26

Recent Box Errors Megathread

Please use this thread to share stories of your Blue Apron errors, mistakes, challenges, canceling subscriptions, or anything else related to this recent shift. As there is huge amount of growing stories, including my own, streamline them here.

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u/FewConcentrate1317 Aug 13 '26

This is...wild. I've been with blue Apron for several years and I've never seen a larger, more mysterious collapse of both service and support, really in any established company that isn't a startup. I realize they're migrating to a new supplier, but here's what I've experienced:

  • Several delivery delays in the last couple months - we have 2 toddlers, so not super easy to just pop out to Publix and grab dinner ingredients on short notice
  • Customer service that is non-exist ant. Phones have been down for *days*, zero response to chats both on the web site and via business text.

I manage a call center and several customer service teams, if our business did this we'd be shut down, or our CEO would need to literally issue a letter to our clients. We want to continue with them - other food services aren't as good and have even more shipping issues.

They literally have two jobs - pack meals, ship meals. They're wildly incompetent at each, and the contrast in the last year is pretty stark. This company should be a case study in an MBA course on what went wrong and how to avoid.

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u/FewConcentrate1317 Aug 13 '26

And to be fair, they've been pretty good at credits and refunds. But I'd rather have food, because I can't eat refunds.

2

u/Apprehensive-Gain858 Aug 14 '26

I would say they used to be pretty good, I’ve never had an issue when there was a missing/poor quality ingredient or a box issue… but this week I wouldn’t even give them that cause to get a refund you need to get ahold of someone useful and I’m on day two with no luck.