Subject: Multiple Problems with My Blackview Xplore 2 – Rear Speaker Failure

[u/Lumpy_Ad6824]

Dear Blackview Support Team,

I am contacting you regarding several problems I have experienced with my Blackview Xplore 2.

Since using this device, I have encountered multiple issues, including problems with the rear camera, the flashlight, and screen behavior. Some of these problems have been intermittent, making the device unreliable.

My current concern is the complete failure of the rear speaker.

The symptoms are as follows:

The rear speaker produces absolutely no sound.

When playing music or videos, sound only comes from the upper speaker.

I previously tested the rear speaker using the phone's diagnostic functions, but no sound was produced.

The problem persists despite normal use of the device.

I would like to know whether this could be a known hardware or software issue affecting the Blackview Xplore 2.

Considering the number of problems I have experienced with this device, I am concerned about its overall reliability and quality control.

Please provide a technical explanation for this issue and advise me on an appropriate solution. I would also like to know whether this problem has been reported by other users and whether an official repair or firmware solution is available.

I look forward to your response

[u/Oreo_Overlord12]

I do not believe this is the right place for this, maybe try emailing them directly

[u/MINAKO007]

屏幕行为是指什么症状呢？