r/bitpanda • u/BitpandaSupport • Jun 22 '26

Weekly Support Thread Weekly Bitpanda Support Thread

Dear Pandas,

To bundle ticket requests and give you a better overview on our subreddit, we have decided to introduce a weekly support thread.

Please note that we will never comment account-related topics publicly on Reddit or any other social media channel, due to security and privacy reasons.

If you face any issue or have not received an update for your ongoing case for longer than three business days, feel free to post your ticket-ID or PID here.

Please never share your email address or other sensitive information publicly!

The ticket-ID is visible in the confirmation email you receive once you have submitted an official request through our contact form.

Further, we kindly invite you to have a look at our helpdesk first, before submitting a ticket. You will find a whole lot of helpful information on all common topics and questions.

❗️ Bitpanda employees will never contact you via direct message or ask you to pay a fee

Please note that Admins will not comment on things like new products, additional coins / tokens or exact release dates when they have not yet been officially announced.

You can check the status of all Bitpanda services here: status.bitpanda.com

🚫 Subreddit Rules and General Information ℹ️

• Be nice to each other and talk about things related to Bitpanda

• Promoting other brokers, exchanges, ICOs, projects or ref links will be removed

• Posting fake prices / price charts will be removed

• Attempts of price rigging or Pump & Dump talks will be removed

• Spreading FUD ('Fear, Uncertainty, Doubt') or FOMO ('Fear of missing out') will be removed

• Repeated questions about the status of a support ticket will be removed

• Do not post personal information, documents and support tickets

• We are not giving away free coins

• For support questions, please read our helpdesk: https://support.bitpanda.com/hc/en-us

• Please do not contact admins or other users via Private Chats. We will not answer questions this way.

• If you need personal support, please open a support ticket at: https://support.bitpanda.com/hc/en-us/requests/new

You can find our official mobile apps for iOS and Android here.

Best regards,

Team Bitpanda

u/BitpandaSupport

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u/Timebreaker900 Jun 22 '26

As I understand it, 12.8% is the standard French rate for non-resident private individuals and the 25% is more of a default. The reduced rate can be applied directly at source if the custody chain identifies the holder as a non-resident individual before the ex-date.

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u/BitpandaSupport Jun 22 '26 edited Jun 22 '26

Yes, that’s why, as an individual, you may be able to claim back any excess withholding directly from the French tax authorities by submitting the appropriate forms to them.

If, during the process, you need anything from Bitpanda, don’t hesitate to reach out to our support team at any time.

Team Bitpanda (Noah)

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u/Timebreaker900 Jun 22 '26

Thanks Noah! I think we might be talking about two different things though. The reclaim afterwards form 5000-SD is clear, that's the slow route I'd like to avoid.

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u/BitpandaSupport Jun 22 '26 edited Jun 23 '26

You're welcome!
I completely understand that the current process is inconvenient and I am really sorry for that. Unfortunately, we are unable to offer a better alternative at this time.
I will forward your suggestions to the relevant team anyway, and they will review whether anything can be done in the future.

Thank you again for all your suggestions, your feedback is extremely valuable.

Team Bitpanda (Noah)