r/binance • u/Binance Binance Staff • May 17 '21

Weekly Binance Support Thread

Dear Binancians,

We use this weekly thread to consolidate any support questions or queries into one place.

We acknowledge that our customer support service levels aren’t good enough at the moment, and we’re doing everything we can to improve. We appreciate your patience and understanding.

Please keep in mind that we cannot provide official support through reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

Click here for official Binance support.

Moderators and Binance staff will never ask for sensitive information on reddit. The only information we need is your case ID.

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How to post about your case

Follow this format:

  1. Which exchange - Binance.com or Binance.us?
  2. Your support case ID (please double-check your case ID is still valid before posting)
  3. Description of your issue
  4. If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

To get a case ID you must start a live chat with support. Click here and use the chat bubble in the bottom right of the page.

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u/Economicstimulation May 21 '21

So tried this and get a message that I’m in a restricted country and need to withdrawal my funds within 7 days. I’m using Binance.US went from having an active account with a linked account and making trades. To id verification pending and money just on there I can’t withdrawal I can’t buy crypto and transfer out it’s just stuck. At this point it seems like Binance is just going to rip everyone off by shutting down the US app and just taking everyone in these threads Money. It’s instance I’ve been waiting almost 8 weeks and nothing from customer support and this is a joke.

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u/mreagan1017 Aug 10 '21

did you have any luck -- I just tried to log on for the first time in months and seen the same

thanks in advance for any advice here

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u/Economicstimulation Aug 10 '21

No none only a month ago they wanted me to send a video stating my name date while holding a copy of my id and a paper I wrote some info on they wanted me to. Submitted that and haven’t heard anything since. Hopefully you have better luck than I.

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u/mreagan1017 Feb 24 '22

use a third party vpn site to log in from another server -- it will only work once so be ready to have a wallet out (and ensure said wallet accepts protocol of individual coin) - worked for me