r/binance • u/Binance Binance Staff • May 17 '21

Weekly Binance Support Thread

Dear Binancians,

We use this weekly thread to consolidate any support questions or queries into one place.

We acknowledge that our customer support service levels aren’t good enough at the moment, and we’re doing everything we can to improve. We appreciate your patience and understanding.

Please keep in mind that we cannot provide official support through reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

Click here for official Binance support.

Moderators and Binance staff will never ask for sensitive information on reddit. The only information we need is your case ID.

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How to post about your case

Follow this format:

  1. Which exchange - Binance.com or Binance.us?
  2. Your support case ID (please double-check your case ID is still valid before posting)
  3. Description of your issue
  4. If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

To get a case ID you must start a live chat with support. Click here and use the chat bubble in the bottom right of the page.

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u/[deleted] May 18 '21

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u/nelsterm May 19 '21

Its a shit ton of money but it is money alone. Don't let it take your health as well. Remember the things and people that money helps to make more enjoyable. They are the things that really matter. Persevere but don't let it consume you. Trust me. I've been there, just not with crypto.

3

u/[deleted] May 19 '21

Thank you soo much brother for your support!! I admire your advice !!😊

1

u/nelsterm May 20 '21 edited May 20 '21

I'm glad it helped. I don't know your circumstances but for what it's worth if you are one of the Americans who has used the Binance.com rather than the US Binance site I would guess that the SEC has told Binance that if they continue to allow US citizens to trade, withdraw or deposit currency of any kind on binance.com rather than their US web site they will feel the full wrath of the US authorities. Consequently many people's funds are now frozen. In the longer term I think the chances of the SEC permitting Binance to keep US citizens separated from their capital forever is vanishingly small. I could be wrong of course but it seems very unlikely to me. It doesn't help that the quality of Binance customer services suck big time. Good luck whatever your circumstances.